Retail Shift Leader: Lead Pawnbroker

EZCORP, Inc.; Miami (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free health insurance

Monthly uncapped bonus potential

401(k) with company match

Generous paid time off

Holiday pay

Store discount

Job summary

EZCORP, Inc. in Miami, FL seeks a Retail Shift Leader (Key Holder) to guide daily store operations, lead a team, and deliver outstanding customer service in a fast-paced pawn environment.

The role offers paid training, competitive hourly pay based on experience, and opportunities for advancement within the EZPAWN family. You will handle loans and extensions, manage opening and closing procedures, coach Team Members, and promote sales while building relationships with customers in the community.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor or lead experience is required.
• Pass criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Bilingual ability is a plus.

Responsibilities

• Process loans and extensions.
• Open and close store procedures.
• Supervise and coach store team members.
• Provide outstanding customer service and build relationships.
• Promote sales and negotiate pawn items.

Skills

Leadership

Negotiation

Time management

Communication

Bilingual

Customer service

Detail oriented

Education

High school diploma or GED

Job description

EZCORP, Inc. in Miami, FL seeks a Retail Shift Leader (Key Holder) to guide daily store operations, lead a team, and deliver outstanding customer service in a fast-paced pawn environment.

The role offers paid training, competitive hourly pay based on experience, and opportunities for advancement within the EZPAWN family. You will handle loans and extensions, manage opening and closing procedures, coach Team Members, and promote sales while building relationships with customers in the community.