Pawn Shop Shift Leader — Career Growth & Leadership

EZCORP, Inc.; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Monthly UNCAPPED Bonus Potential Paid

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP is hiring a Retail Shift Leader (Key Holder) in Austin, TX to lead day-to-day operations and coach team members in delivering exceptional customer service.

You will process pawn loans, manage store procedures, and drive sales while advancing your leadership skills through our training programs. Competitive pay with bonus potential and full benefits, plus opportunities for career growth across EZPAWN and related brands.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor or lead experience.
• Ability to pass background check and drug test.
• Driver's license and auto insurance preferred.
• Sales background, a plus; bilingual abilities are advantageous.

Responsibilities

• Processing loans and extensions.
• Coming to jointly satisfactory terms regarding items to be pawned.
• Performing opening and closing store procedures.
• Supervising and coaching store Team Members.
• Promoting sales and making deals for pawn items.

Skills

Leadership

Customer service

Communication

Time management

Negotiation

Bilingual

Education

High school diploma or GED

Job description

EZCORP is hiring a Retail Shift Leader (Key Holder) in Austin, TX to lead day-to-day operations and coach team members in delivering exceptional customer service.

You will process pawn loans, manage store procedures, and drive sales while advancing your leadership skills through our training programs. Competitive pay with bonus potential and full benefits, plus opportunities for career growth across EZPAWN and related brands.