Patron Services & Tech Support Specialist

Great River Regional Library; Waite Park (MN); On-site; USD 21,000 - 26,000; Full time

Job summary

Great River Regional Library is seeking a Library Assistant to provide friendly, welcoming service to the public and help patrons use library resources.

Key duties include borrowing and card registration, taking payments, guiding patrons to materials, offering reliable information, creating displays and programs, maintaining a safe, accessible space, and helping with computers and technology. Confidentiality of patron data must be maintained.

Qualifications

• Excellent interpersonal skills, including building relationships across cultures.
• Ability to manage multiple priorities with frequent interruptions.
• Strong organizational skills.
• Knowledge and ability to help others with computers and technology devices.
• Knowledge of research and information gathering techniques.
• Ability to respond to emergencies and situations that may be stressful or difficult.

Responsibilities

• Help patrons borrow library materials.
• Register patrons for library cards.
• Take payments from patrons.
• Help patrons find the library resources they need.
• Provide trusted and reliable information to patrons.
• Create displays and conduct programs that reach diverse patron interests.
• Keep library materials available and refreshed for patron use.
• Ensure the library is safe and welcoming by managing the public areas.
• Assist the public in the use of library computers, printers and with other technology needs.
• Maintain the confidentiality of patron information.

Skills

Interpersonal skills

Cross-cultural communication

Multitasking

Organizational skills

Technology assistance

Research skills

Education

Post-secondary education (1 year)

Library or customer service experience

Job description

Great River Regional Library is seeking a Library Assistant to provide friendly, welcoming service to the public and help patrons use library resources.

Key duties include borrowing and card registration, taking payments, guiding patrons to materials, offering reliable information, creating displays and programs, maintaining a safe, accessible space, and helping with computers and technology. Confidentiality of patron data must be maintained.