Patron Experience & Tech Help Specialist

Great River Regional Library; Monticello (MN); On-site; USD 19,000 - 28,000; Full time

Job summary

Great River Regional Library in Monticello, MN invites a friendly Library Assistant to provide welcoming service, help patrons borrow materials, register cards, and assist with technology.

The role emphasizes accuracy, confidentiality, and the ability to manage multiple tasks; prior library or customer service experience and strong interpersonal skills are valued to serve diverse patrons.

Qualifications

• 1 year of post secondary education or equivalent.
• Library or customer service experience.
• Excellent interpersonal skills, including building relationships across cultures.
• Ability to manage multiple priorities with frequent interruptions.
• Strong organizational skills.
• Knowledge of research and information gathering techniques.
• Ability to respond to emergencies and situations that may be stressful or difficult.

Responsibilities

• Help patrons borrow library materials.
• Register patrons for library cards.
• Take payments from patrons.
• Help patrons find the library resources they need.
• Provide trusted and reliable information to patrons.
• Create displays and conduct programs that reach diverse patron interests.
• Keep library materials available and refreshed for patron use.
• Ensure the library is safe and welcoming by managing the public areas.
• Assist the public in the use of library computers, printers and with other technology needs.
• Maintain the confidentiality of patron information.

Skills

Interpersonal skills

Customer service

Multitasking

Organizational skills

Technology assistance

Research skills

Emergency response

Education

Some college or technical training

Library or customer service experience

Job description

Great River Regional Library in Monticello, MN invites a friendly Library Assistant to provide welcoming service, help patrons borrow materials, register cards, and assist with technology.

The role emphasizes accuracy, confidentiality, and the ability to manage multiple tasks; prior library or customer service experience and strong interpersonal skills are valued to serve diverse patrons.