Patron Services Specialist - Library Assistant

Live Oak Public Library; Savannah (GA); On-site; USD 17,000 - 24,000; Full time

Job summary

Live Oak Public Library in Savannah, Georgia seeks a friendly information desk clerk to deliver outstanding customer service and reader advisory support. You will handle circulation tasks, assist with opening and closing, and help patrons use computers and online resources.

The role requires a high school diploma and six months of customer service experience; familiarity with PINES is preferred. The role offers a day shift with an hourly rate of $15.00 and up to 25% travel, ensuring varied daily

Qualifications

• Requires a high school diploma or equivalent and six months of customer service experience.
• Knowledge of public library services and programs is preferred.
• Familiarity with PINES library system is preferred.

Responsibilities

• Delivers quality customer service at the information desk.
• Provides general information and reader advisory using print and online resources; elevates questions to appropriate staff as necessary; Provides assistance with general information inquiries and requests.
• Performs daily branch opening and closing procedures.
• Provides circulation services; staffs information desks as assigned.
• Assist with receiving and preparing all library materials as necessary for circulation at the branch level.
• Shelves library materials; Maintains shelf appearance by straightening, shifting, and ensuring items are in correct order.
• Maintains library materials by mending, shelf reading, and weeding on condition.
• Assists with marketing library collection, services, and programs through displays and exhibits.
• Assists patrons with basic troubleshooting of common software products, operating systems, browsers, public fax machines, computers, printers, and photocopiers; elevates issues to senior staff as necessary.
• Performs cash handling.
• Provides assistance in the use of electronic resources.
• Provides assistance in the use of basic computer programs (e.g., Microsoft Office, Google Suite, etc.).
• May prepare and present programming under guidance of supervisor.
• May act as Person-In-Charge in the absence of senior staff, as assigned.
• Performs other related duties as assigned.

Skills

Customer service

Reader advisory

Effective communication

Cash handling

Basic computer skills

Teamwork

Attention to detail

Education

High School diploma or equivalent

Tools

PINES library system

Microsoft Office

Google Suite

Job description

Live Oak Public Library in Savannah, Georgia seeks a friendly information desk clerk to deliver outstanding customer service and reader advisory support. You will handle circulation tasks, assist with opening and closing, and help patrons use computers and online resources.

The role requires a high school diploma and six months of customer service experience; familiarity with PINES is preferred. The role offers a day shift with an hourly rate of $15.00 and up to 25% travel, ensuring varied daily