Patron Services & Programs Associate

Brown County, WI; Green Bay (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Brown County Library is seeking a Library Service Associate to assist patrons with circulation tasks and basic research questions, while ensuring a safe, welcoming environment.

You will support daily department operations, help patrons with technology, and contribute to programming and outreach under supervision of librarians and managers. The role requires an associate degree or equivalent and strong customer service skills. Applicants must be flexible with schedule.

Qualifications

• Strong customer service skills and the ability to assist library patrons.
• Ability to perform cash handling and create deposits.
• Effective verbal and written communication.
• Ability to multitask and prioritize in a busy library.
• Experience using library technology and databases.

Responsibilities

• Assist customers with circulation tasks and using the library catalog.
• Check materials in and out and manage library accounts.
• Provide help with library technology and public computers.
• Monitor behavior and maintain a welcoming environment.
• Develop displays and signage to promote services.
• Support events, programs, and volunteer coordination.

Skills

Customer service

Cash handling

Verbal and written communication

Technology proficiency

Attention to detail

Education

Associate degree

Tools

Library software

Automated Materials Handling system

Office software

Job description

Brown County Library is seeking a Library Service Associate to assist patrons with circulation tasks and basic research questions, while ensuring a safe, welcoming environment.

You will support daily department operations, help patrons with technology, and contribute to programming and outreach under supervision of librarians and managers. The role requires an associate degree or equivalent and strong customer service skills. Applicants must be flexible with schedule.