Library Service Associate: Customer & Programs Champion

Brown County, WI; Green Bay (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Brown County Library in Green Bay, WI seeks a Library Service Associate to assist customers, manage checkouts, troubleshoot basic research questions, and support program delivery. This role requires strong customer service, attention to detail, and the ability to work evenings and Saturdays as part of the rotating schedule.

Under supervision of Librarians and Managers, you will help visitors use library resources, operate public computers, and coordinate routine department tasks, training

Qualifications

• Associate Degree, two years of college or university, or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities
• Demonstrate basic knowledge of library operations, services and materials
• Assess users’ needs and provide consistently exceptional customer service
• Complete closing duties, including clearing and securing the building
• Identify problems and take action to develop appropriate solutions, or refer to a supervisor when necessary
• Make presentations to varying sized groups of youth and adults
• Effectively coordinate and direct the work of others
• Maintain a calm demeanor under stressful or unsettling circumstances
• Demonstrate strong verbal and written communication skills
• Perform accurate cash handling and create deposits
• Represent the Library in a responsible, professional and trustworthy manner
• Establish and maintain cooperative and courteous working relationships with staff and the public
• Work independently with minimal supervision
• Appropriately multitask and prioritize
• Work efficiently while paying close attention to detailFollow detailed verbal and written instructions
• Meet the flexible scheduling needs of the Library
• Adapt to changes in the work environment
• Effectively use general office equipment and software, including computer, printer, photocopier, telephone, cash drawer, audio-visual equipment, word processing, and email
• Demonstrate proficient technology skills, including but not limited to working with the library specific software and databases, and efficient use of the Automated Materials Handling system

Responsibilities

• Assist customers with using the Library
• Greet customers in a friendly and professional manner
• Meet customers’ needs for information by answering basic research questions and locating appropriate library resources, providing referrals when necessary
• Recommend materials based on customer preferences and knowledge of the collection
• Assist customers in finding specific items on shelves
• Perform customer service for library accounts, as well as checking materials in and out
• Provide help with library technology such as public computers, the Library catalog, and digital resources
• Monitor and appropriately address behavior issues to provide a safe and welcoming environment for all customers
• Maintain a pleasant, inviting environment in the Library by creating displays and signage, etc.
• Assist with training and monitoring the work of other Library employees and volunteers
• Submit statistics and other reports of library services
• Develop, promote, and implement events and programs under the guidance of manager and provide programming support for other Library employees
• Implement system-wide programs such as annual summer reading programs
• Promote library programs, resources, and services to customers
• Assist with large-scale projects and events
• Serve on system-wide committees as assigned or required
• Attend and participate in staff and departmental meetings, as well as training sessions
• Recruit and coordinate the work of library volunteers
• Perform other related duties as needed or assigned

Skills

Customer service

Cash handling

Communication

Multitasking

Education

Associate Degree, two years of college or university, or any equivalent combination of education, training and experience

Tools

Library software

Automated Materials Handling

Job description

Brown County Library in Green Bay, WI seeks a Library Service Associate to assist customers, manage checkouts, troubleshoot basic research questions, and support program delivery. This role requires strong customer service, attention to detail, and the ability to work evenings and Saturdays as part of the rotating schedule.

Under supervision of Librarians and Managers, you will help visitors use library resources, operate public computers, and coordinate routine department tasks, training