Library Patron Services & Circulation Associate

Jackson County Library District; Kentucky; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bilingual stipend

Job summary

Jackson County Library District is seeking a Library Associate to deliver front-line customer service at the Circulation desk and support various library functions.

The role involves processing materials, handling holds, registrations, fines, and assisting patrons with computers and services. Some programming support for all ages may be required, along with storytime activities and outreach.

Qualifications

• High School Diploma or GED is required.
• Two years of library experience is preferred.

Responsibilities

• Provides customer service by welcoming and registering patrons, issuing library cards, checking in and out materials, and managing patron accounts.
• Processes all incoming and returned materials in all formats performing inspection, check in, holds/requests fulfillment, status update, branch transfers, or security measures as needed and necessary for expedient delivery of materials.
• Performs daily and/or monthly hold routines to gather, maintain, organize, update, and/or transfer materials for customer holds pickup.
• Accepts and processes fines, fees, or other payments.
• Assists patrons with locating materials using computers or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
• May assist branch manager with library programming and outreach for all ages.
• May plan, prepare, and execute storytime programs.
• May assist and/or plan and implement programs for all ages, including for Spark Space.
• Provides information regarding programs, events, conference rooms, etc.
• Shelves library materials, as needed.
• Addresses or escalates patron conduct or safety issues to appropriate management.
• Participates in needed and/or assigned business-related activities and clerical responsibilities to ensure the library building is open and operational.

Skills

Customer service

Spanish language skills

Patience

Education

High School Diploma or GED

Job description

Jackson County Library District is seeking a Library Associate to deliver front-line customer service at the Circulation desk and support various library functions.

The role involves processing materials, handling holds, registrations, fines, and assisting patrons with computers and services. Some programming support for all ages may be required, along with storytime activities and outreach.