Front of House Manager

AT&T Performing Arts Center; Dallas, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

AT&T Performing Arts Center in Dallas seeks a Front of House Manager to lead all audience-facing operations for performances and events, ensuring every patron feels welcomed in a live arts environment.

The role blends guest services leadership, volunteer program oversight, and resident company liaison duties, requiring poise under pressure, effective de-escalation, and a commitment to inclusive, accessible experiences.

Qualifications

• Warm, professional presence and genuine hospitality.
• Calm under pressure with de‑escalation skills.
• Commitment to inclusive guest experiences and accessibility.

Responsibilities

• Lead front‑of‑house operations for performances, events, and venue rentals.
• Oversee audience flow, seating, lobby management, and ADA accommodations.
• Serve as on‑site face of the Center in lobby and public spaces.
• Manage patron concerns with professionalism and empathy.
• Coordinate with box office, concessions, production, and security teams.
• Ensure patron areas are safe, clean, and ready before events.
• Remain on‑site through event end and patron egress.
• Act as on‑site emergency and incident contact.

Skills

Front of house management

Guest services leadership

Volunteer program management

Community engagement

DEI awareness

Job description

About the Role

Are you a hospitality‑driven leader who thrives in a live‑event environment? We're seeking an experienced Front of House Manager to serve as the face of our performing arts center and ensure every patron, regardless of background or ability, feels genuinely welcomed. This is a high‑visibility leadership role at the intersection of guest experience, community engagement, and arts administration.

What You'll Do

Guest Experience & Event Operations

• Lead all front‑of‑house operations for performances, special events, and venue rentals
• Oversee audience flow, seating assignments, lobby management, and ADA/accessibility accommodations
• Serve as the approachable, highly visible face of the Center in lobby and public spaces
• Manage patron concerns with professionalism, empathy, and sound judgment
• Coordinate seamlessly with box office, concessions, production, and security teams
• Ensure all patron areas are safe, clean, welcoming, and operationally ready before each event
• Remain on‑site through the conclusion of events and full patron egress
• Serve as the designated on‑site emergency and incident point of contact

Volunteer Program Leadership

• Recruit, interview, onboard, and train volunteers who reflect the Center's values of diversity, equity, and inclusion
• Develop and manage volunteer schedules ensuring adequate coverage for all events and special projects
• Serve as the primary volunteer liaison, building lasting community relationships
• Track volunteer hours, maintain accurate records, and generate engagement/retention reports
• Lead volunteer training sessions and design recognition initiatives that celebrate contributions
• Collaborate across departments to identify and fulfill volunteer needs

Administration & Resident Company Liaison

• Prepare post‑event reports documenting attendance, incidents, and patron feedback
• Log staff payroll hours and volunteer points accurately before the end of each shift
• Complete the Weekly Office Hours Checklist consistently
• Serve as the lead FOH contact for assigned resident companies—attend pre‑show meetings, manage program distribution, and maintain up‑to‑date briefing sheets throughout each production run
• Maintain FOH supplies, signage, and accessibility resources
• Keep senior leadership promptly informed of any situation requiring immediate attention

Requirements

The ideal candidate brings a warm, professional presence and a genuine passion for the performing arts and community service. You are calm under pressure, skilled at de‑escalation, and deeply committed to inclusive guest experiences. Bilingual is a plus.

Key Competencies & Keywords

• Front of house management | Theater operations | Performing arts venue experience
• Guest services leadership | Patron experience | Hospitality management
• Volunteer program management | Volunteer coordination | Community engagement
• ADA compliance | Accessibility accommodations | Inclusive event management
• Event operations | Live event management | Arts administration
• De‑escalation | Conflict resolution | Incident response
• Cross‑functional collaboration | Team leadership | Staff coordination
• Data entry | Record‑keeping | Post‑event reporting | Payroll tracking
• Diversity, equity, and inclusion (DEI) | Community‑centered service

Why Join Our Team

You'll be part of a mission‑driven organization that believes in the transformative power of the arts. Every event is an opportunity to connect patrons with world‑class performances in an environment that prioritizes equity, belonging, and excellence. Our front‑of‑house team is the heartbeat of that experience, and as its manager, you'll shape it every single night.

This role regularly requires evening, weekend, and holiday availability. The position description is not exhaustive; additional duties may be assigned as organizational needs evolve.