Patron Experience Lead – Box Office & Events

The Town of Parker; Colorado; On-site; USD 45,847,000 - 71,577,000; Full time

Job summary

The Town of Parker is seeking a dedicated Box Office/Patron Services role to support Parker Arts, Culture and Events (PACE) and Cultural Department activities. The position handles sales, refunds, and inquiries, coordinates with promoters, and helps maintain the ticketing system and patron database.

You will assist in on-site event operations, staff scheduling, and financial reconciliations while providing exceptional customer service to the public, renters and performers.

Qualifications

• Experience in box office or ticketing is preferred.
• Strong customer service and cash handling skills.
• Familiarity with ticketing systems and basic accounting is beneficial.

Responsibilities

• Oversee box office operations for PACE Center and rentals.
• Assist with computerized ticketing system maintenance and event setup.
• Provide ticket sales, refunds and customer support at the box office.
• Coordinate group sales and special offers.
• Handle cash, checks and credit card payments; prepare cash banks and settlement reports.
• Train and schedule Patron Services staff; staff front desk during open hours.
• Ensure safety and quality standards during performances and events.
• Assist in administrative tasks and purchasing card reconciliations.

Skills

Customer service

Ticket sales

Cash handling

Communication

Organizational skills

Team coordination

Education

Associate's degree or college courses in business or related area

Tools

ActiveNet

Microsoft Office

Aloha

Job description

The Town of Parker is seeking a dedicated Box Office/Patron Services role to support Parker Arts, Culture and Events (PACE) and Cultural Department activities. The position handles sales, refunds, and inquiries, coordinates with promoters, and helps maintain the ticketing system and patron database.

You will assist in on-site event operations, staff scheduling, and financial reconciliations while providing exceptional customer service to the public, renters and performers.