Patron Engagement (Advisory & Information Services) Manager

Illinois; Skokie (IL); On-site; USD 73,000 - 110,000; Full time

Job summary

Skokie Public Library seeks an enthusiastic manager to co-design advisory and information services strategy and to lead the Patron Engagement team in delivering top-notch services to the Skokie community. The role partners with the Director of Public Services to align staff, spaces, and programs with the library's mission.

The ideal candidate will have MLS from an ALA-accredited program, at least three years of supervisory experience, strong communication skills, and the ability to motivate

Qualifications

• Master of Library Science from an ALA-accredited program or equivalent.
• Minimum three years supervisory experience.
• Experience providing advisory/information library service to the public.
• Excellent oral and written communication skills.
• Ability to motivate and lead direct reports.
• Multilingual in English plus another relevant language.
• Public speaking skills and comfort with social media.

Responsibilities

• Provide leadership through participation on library's management team and supervision of Patron Engagement departmental staff.
• Hire, train, coach, and review performance of staff.
• Ensure a departmental climate that offers patrons efficient, accurate, and courteous service.
• Collaborate with the Patron Engagement Supervisor to provide leadership to the advisory and information services workgroups.
• Oversee and evaluate service models and operations for advisory and information services.
• Apply and integrate principles of diversity, equity, inclusion, and accessibility in workflows.
• Liaise with Learning Experiences Manager to plan and evaluate programs for adults in areas such as books and digital literacy.
• Support public service projects and initiatives.

Skills

Supervisory experience

Communication skills

Public speaking

Multilingual

Leadership

Education

Master of Library Science (ALA accredited)

Job description

Do you love to share your bookjoy and curiosity for knowledge? Would you like to lead an award-winning team to provide top-notch advisory and information services to a diverse community that loves their library? Do you enjoy collaborating with coworkers and community members across traditional age and audience silos?

Skokie Public Library seeks an enthusiastic and experienced manager to co-design advisory and information services strategy for the library and lead the Patron Engagement team in providing excellent advisory and information services for the Skokie community. The Patron Engagement Manager works with, and under the supervision of, the Director of Public Services to coordinate service models, programs, spaces, tools, and staff to engage community members in reading, listening, and viewing materials as well as in accessing the information and technology they need to thrive.

We want to hear from you if you fully embrace our core service values of community, collaboration, compassion, and curiosity; are motivated by a commitment to equity, diversity, and inclusion; are energized by vision-setting, strategic thinking, and customer service; and have excellent supervisory, team-building, and change management skills.

Selected Responsibilities:

• Provide leadership through participation on library's management team and supervision of Patron Engagement departmental staff
• Hire, train, coach, and review performance of staff
• Ensure a departmental climate that offers library patrons efficient, accurate, and courteous service
• Collaborate with the Patron Engagement Supervisor to provide leadership to the advisory and information services workgroups and to tie staff work to the organization's mission and strategic priorities
• Oversee and evaluate service models and operations for advisory and information services and proactively seek out, recommend, and implement innovations in these areas in relation to total library services, the goals of other departments, and the needs of the community
• Apply and integrate principles of diversity, equity, inclusion, and accessibility in advisory and information services workflows, best practices, and services
• Liaise with Learning Experiences Manager to understand, set, and implement program priorities, including the planning, implementation, and evaluation of active and passive programs for adults in areas such as books, authors, popular media, digital literacy, information literacy, media literacy, civic engagement, and career services
• Support public service projects and initiatives

Selected Requirements:

• Master of Library Science from an ALA accredited library school or relevant experience and/or study
• Minimum three years supervisory experience
• Experience providing advisory and/or information library service to the public
• Excellent oral and written communication skills
• Demonstrated ability to motivate, inspire, support, and lead direct reports and other colleagues
• Deep personal dedication to public service
• Multilingual skills in English plus another language relevant to the Skokie community, including, but not limited to, Arabic, Assyrian, Dari, Pashto, Spanish, and Urdu
• Public speaking skills, including comfort appearing on social media platforms with direction

Skokie Public Library offers:

• An opportunity to work in a collaborative and compassionate environment alongside talented colleagues in service to a diverse, vibrant community
• We offer a comprehensive benefit package that includes medical, dental, and vision coverage, participation in the IMRF pension plan, competitive paid time off, and more.
• The pay grade for this position is $73.284.44-$109,926.66. Offers are made within this range based on competencies, experience, and internal equity.

$73.284.44-$109,926.66 is the pay grade for this position. Offers are made within this range based on competencies, experience, and internal equity.