Patron Services Assistant | Library Desk & Tech Help

City of Santa Fe Springs; Larkspur (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits

Dental insurance

Vision insurance

Life Insurance

CalPERS Retirement

Paid vacation and holidays

Educational reimbursement

Uniform & Safety Shoe Allowance

Job summary

City of Larkspur Library is hiring two Library Assistants. This entry-level role focuses on patron support at the circulation desk and basic administrative tasks within a MARINet library system.

You will greet patrons, check materials in/out, assist with devices and public terminals, process applications, and help with shelving, programs, and events. Prior library exposure is preferred but not required.

Qualifications

• Knowledge of customer service techniques and practices.
• Knowledge of standard office practices and procedures, including records management and the operations of standard office equipment.
• Knowledge of basic library operations and collection access principles.
• Knowledge of basic computer systems, public access terminals, and library collection management systems.
• Knowledge of service needs and issues and general culture of Larkspur community.

Responsibilities

• Greet customers and provide customer service to library patrons at circulation desk.
• Check materials in and out using automated circulation software.
• Process new patron applications.
• Answer standard questions regarding library services and operational policies over the phone and in person.
• Assist customers with user devices and public access terminals as time allows.
• Collect fines and records in library system.
• Open and close the library.
• Clear book drop(s) and hold shelf(s).
• Set up newspapers; purchase missing copies of newspapers.
• Resolve customer issues and refers problems to appropriate staff member as needed.
• Process patron requests using automated circulation software.
• Clear and sort external deliveries and process new materials.
• Prepare and sort the Tamalpais weekly delivery.
• Setup and take down for library programs and events.
• Repair damaged library materials.
• Read shelves to maintain order; assist with shelving, weeding, and boxing weeded materials as needed.
• Participate in collection maintenance tasks as needed.
• May visit the post office as needed.
• Create signage for library and library events.
• May perform other job-related duties as directed.

Skills

Customer service

Office procedures

Library operations

Computer systems

MARINet familiarity

Education

High School Diploma

Tools

Automated circulation software

Public access terminals

Records management software

Job description

City of Larkspur Library is hiring two Library Assistants. This entry-level role focuses on patron support at the circulation desk and basic administrative tasks within a MARINet library system.

You will greet patrons, check materials in/out, assist with devices and public terminals, process applications, and help with shelving, programs, and events. Prior library exposure is preferred but not required.