Patron Service Coordinator

Paycom - ATS; Eastern Heights (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Anderson University’s Nicholson Library seeks a Patron Service Coordinator to lead front-line hospitality and access services, supervising student staff, managing circulation, and coordinating ILL and large-format printing.

You will recruit and train student workers, oversee reserves, stacks, outreach, and displays, while helping with billing for materials and reporting data to support library goals.

Qualifications

• Bachelor's degree required.
• Experience in professional/office setting.
• Demonstrated leadership or supervision experience.
• Experience in library, customer service, or staff management preferred (1–2 years).
• Knowledge of web programming languages (HTML, CSS, JavaScript).

Responsibilities

• Recruit, hire, train, and supervise student workers.
• Oversee library circulation, reserves, stacks, and patron support.
• Manage ILL and consortial resource-sharing operations.
• Maintain large-format printing equipment and supplies.
• Lead outreach and promote library events and displays.
• Assist with billing for lost/damaged materials and print service charges.
• Compile and report operational statistics to support goals.

Skills

Leadership

Customer service

HTML

CSS

JavaScript

Education

Bachelor's degree

Undergraduate degree preferred in Humanities / Education / Business / Theology / CS

Tools

Interlibrary Loan systems

Electronic resource management

Job description

Position OverviewThe Nicholson Library at Anderson University is seeking a dedicated Patron Service Coordinator to lead our front-line hospitality and access services. This professional staff position plays a vital role in creating a welcoming library environment by supervising and mentoring student employees, managing circulation operations, coordinating resource sharing, and maintaining specialized services like large-format printing.Principal ResponsibilitiesStudent Leadership & Mentorship: Recruit, hire, train, coach, and supervise a team of student workers, fostering a service-oriented environment. (30%)Circulation & Access Services: Plan, organize, and oversee library circulation, course reserves, stacks maintenance, and general patron support services. (15%)Resource Sharing: Manage and execute day-to-day operations for Interlibrary Loan (ILL) and consortial resource-sharing initiatives. (10%)Specialized Print Services: Maintain large-format printing equipment, handle print jobs, and ensure adequate supplies are stocked. (10%)Outreach & Engagement: Lead student-facing outreach efforts, including curating featured collections, designing thematic book displays, and supporting library events and promotions. (10%)Financial & Administrative Support: Assist with billing for lost or damaged library materials and process departmental charge-backs for print services. (5%)Data & Assessment: Compile, analyze, and report operational statistics and access data to support departmental strategic goals. (5%)Consortial Collaboration: Participate in Private Academic Library Network of Indiana (PALNI) initiatives related to access services and broader library goals. (10%)Other Duties as Assigned: Collaborate with library staff on general projects, organizational improvements, and campus promotions. (5%)QualificationsEducationRequired: Bachelor’s degree.Preferred: Undergraduate degree in the Humanities, Education, Business, Theology, Computer Science, or a related field.ExperienceRequired:Experience working in a professional or office setting.Demonstrated leadership or employee supervision experience.Preferred:1–2 years of experience in a library, customer service, or staff management role.Working knowledge of Web Programming Languages, including, HTML, CSS, and JavascriptExperience with Interlibrary Loan fulfillment, electronic resource management, or public services.In alignment with the university’s heritage and mission, the successful candidate will possess a mature Christian faith.Anderson University is on a mission to educate students for lives of faith and service, offering more than 60 undergraduate majors, 30 three-year degrees, 20 NCAA Division III intercollegiate sports, alongside adult and graduate programs. The private, liberal arts institution is fully accredited and recognized among top colleges for its business, computer science, cybersecurity, dance, engineering, nursing, and teacher education programs. Anderson University was established in 1917 in Anderson, Indiana, by the Church of God.