Patron Experience Manager, Front of House & Hospitality

People's Light; Malvern (Chester County); On-site; USD 34,000 - 46,000; Full time

Job summary

People’s Light is seeking a Front of House and Hospitality Manager on-site in Malvern, PA. You will lead house management, oversee staff and concessions, and ensure outstanding patron experiences while collaborating with marketing, production, and external vendors.

The role requires at least 2 years in theatre patron services, strong hospitality, and a collaborative, proactive mindset. You will manage budgets, POS systems, and community events, advancing earned revenue and inclusivity.

Qualifications

• Minimum of 2 years of theatre organization patron services experience, or completion of an apprentice or internship program in a related field
• Demonstrated ability to work collaboratively within a small, fast‑paced team
• A genuine hospitality mindset with a proactive orientation toward patron engagement and organizational growth
• Ability to thrive under pressure and adapt quickly in a dynamic, production-driven environment
• Genuine passion for theatre, live entertainment, and community engagement

Responsibilities

• Serve as House Manager for approximately half of all performances, including greeting patrons, dressing the house, communicating with stage management, and monitoring ushers, will call, and other house staff
• Create and distribute the House Management report after each performance
• Monitor House Manager and Stage Management reports, tracking needs and coordinating corrective actions
• Bring a hospitality-first mindset to patron interactions, elevating audience experiences
• Manage all part‑time Front of House staff and volunteer hiring, training, onboarding, and scheduling
• Foster a collaborative, professional, inclusive team culture across front of house operations
• Oversee concessions budgeting, inventory management, and ordering from Farmhouse operations and outside vendors
• Maintain current Staff RAMP Certifications, AED equipment documentation, and Food Safety Certificates
• Manage cash, budgets, and banks across front of house operations
• Manage the Square POS system including inventory management and reporting
• Plan and deliver Community and Surround Programming events, including Flight Nights, Seed to Blossom, and production-based events
• Support the Sales Manager in planning marketing materials and attend tabling events
• Attend weekly marketing team meetings and contribute to a collaborative work environment
• Other duties as assigned.

Skills

Hospitality mindset

Patron engagement

Team collaboration

Organizational skills

Communication

Customer service

Equity & inclusion

Tools

Square POS

Job description

People’s Light is seeking a Front of House and Hospitality Manager on-site in Malvern, PA. You will lead house management, oversee staff and concessions, and ensure outstanding patron experiences while collaborating with marketing, production, and external vendors.

The role requires at least 2 years in theatre patron services, strong hospitality, and a collaborative, proactive mindset. You will manage budgets, POS systems, and community events, advancing earned revenue and inclusivity.