Patron-Centric Library Circulation Specialist

City of Tyler; Tyler (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

The City of Tyler is seeking a Circulation Technician to provide excellent customer service and perform daily circulation tasks in the library. You will assist patrons with borrowing, returns, registrations, and account questions while ensuring accurate circulation records and a welcoming library environment.

Responsibilities include processing check-ins/outs, renewals, holds, fines, and helping patrons locate materials.

Qualifications

• Must have a High School Diploma or equivalent.
• One year of customer service experience required.
• Public library or cash-handling experience preferred.
• Must possess a valid Texas Class “C” Driver’s License with a clear driving record.

Responsibilities

• Assist patrons with checking materials in and out, renewals, holds, library card registration, account inquiries, and payment of fees.
• Resolve routine patron concerns and refer complex issues to supervisor or Circulation Coordinator.
• Interpret and explain library policies, procedures, and services.

Skills

Customer service

Communication

Multitasking

Confidentiality

Public service

Multilingual (bonus)

Education

High School Diploma

Tools

MS Office

Job description

The City of Tyler is seeking a Circulation Technician to provide excellent customer service and perform daily circulation tasks in the library. You will assist patrons with borrowing, returns, registrations, and account questions while ensuring accurate circulation records and a welcoming library environment.

Responsibilities include processing check-ins/outs, renewals, holds, fines, and helping patrons locate materials.