Patient & Visitor Experience Specialist

UC Health (Cincinnati); Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

UC Health Cincinnati seeks a Visitor Service Assistant to greet and assist visitors, coordinate with staff, and maintain a safe, welcoming lobby environment. You will manage patient visits, respond to inquiries, and escort visitors to departments as required.

The role requires a High School Diploma and strong customer service skills. You will interact with patients, families and staff, maintaining confidentiality and offering information with empathy and professionalism.

Qualifications

• High School Graduate is required.
• Experience in customer service is preferred.
• Ability to communicate clearly with patients and families.
• Maintain confidentiality and privacy of patient information.

Responsibilities

• Greet visitors and provide high quality customer service.
• Round the lobby areas to promote safety and comfort.
• Manage waiting areas and logs, and coordinate with staff.
• Serve as liaison between visitors and health care team.
• Escort visitors to departments and appointments as needed.
• Respond to inquiries and service requests from visitors and patients.

Skills

Customer service

Empathy

Communication

Telephone skills

Escort visitors

EMR lookup

Education

High School Diploma

Job description

UC Health Cincinnati seeks a Visitor Service Assistant to greet and assist visitors, coordinate with staff, and maintain a safe, welcoming lobby environment. You will manage patient visits, respond to inquiries, and escort visitors to departments as required.

The role requires a High School Diploma and strong customer service skills. You will interact with patients, families and staff, maintaining confidentiality and offering information with empathy and professionalism.