Hospital Visitor Access & Safety Specialist

Connecticut Children's; Hartford (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Connecticut Children’s is seeking an Administrative and Visitor Services Assistant to coordinate a busy lobby information desk. Under general supervision, you will greet visitors, register and issue badges, answer calls, and direct inquiries while ensuring HIPAA compliance and a safe, welcoming environment.

You will collaborate with security, prepare routine documents, and support staff with clerical tasks.

Qualifications

• Strong customer service experience in a high-volume setting.
• Proficiency with Windows, Word and Excel; basic database skills.
• Ability to interpret policies and provide accurate information.

Responsibilities

• Greet and screen visitors, register and issue ID badges, provide directions.
• Answer inquiries and route calls; interpret policies for visitors and staff.
• Maintain lobby safety and assist with emergency drills/responses.
• Prepare routine documents and maintain information desk records.

Skills

Communication

Interpersonal skills

Bilingual English/Spanish

Education

High school diploma or GED

Associate's degree or administrative certificate

Tools

Windows

Microsoft Word

Microsoft Excel

Microsoft Access

Easy Lobby

Siemens-SMS

Job description

Connecticut Children’s is seeking an Administrative and Visitor Services Assistant to coordinate a busy lobby information desk. Under general supervision, you will greet visitors, register and issue badges, answer calls, and direct inquiries while ensuring HIPAA compliance and a safe, welcoming environment.

You will collaborate with security, prepare routine documents, and support staff with clerical tasks.