Patient TV Support Representative-Part Time (Mon, Tu, Fri, Sat)

Shoptalk; New York (NY); On-site; USD 23,000 - 30,000; Part time

Job summary

Uniguest is seeking a Part-Time Patient TV Support Representative to provide onsite help to patients and hospital staff, assisting with bedside TVs and related technology to keep them informed and connected during their stay.

You will troubleshoot simple issues, document activities, and work across shifts at Staten Island locations, with days including Friday and Monday/Saturday. Candidates must be able to lift equipment and travel between sites as needed.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience preferred.
• Ability to work onsite at hospitals daily and travel between locations as needed.

Responsibilities

• Provide onsite support to patients and hospital staff to ensure services meet expectations.
• Collaborate with team members to troubleshoot and resolve issues affecting services.
• Familiarize customers with the interactive system and its features.
• Replace small defective equipment as needed (TVs, pillow speakers, phones).
• Perform other related duties as assigned.

Skills

Customer service

Communication

Independent worker

Basic computer skills

Education

High school diploma

Job description

Patient TV Support Representative - Part Time (Mon, Tu, Fri, Sat)

At Uniguest, we believe technology can make a hospital stay more comfortable and connected. We're looking for a friendly, customer-focused Part-Time Patient TV Support Representative to join our pCare Services team.

In this role, you'll provide in-person support to hospital patients and staff, helping them use bedside TVs and other technology that keeps them informed, entertained, and connected during their stay. You'll troubleshoot simple issues, answer questions, and ensure every patient has a positive experience with our services.

pCare by Uniguest delivers a variety of technology solutions in hospitals, including bedside TV systems, digital signage, mobile applications, and video conferencing. The ideal candidate enjoys helping others, is comfortable using computers, and can accurately complete basic documentation and payment records.

Shifts & Locations

1. Staten Island South

• Address: 375 Seguine Ave, Staten Island, NY 10309
• Day: Friday
• Shift: 1:30 PM – 4:30 PM

2. Richmond University Medical Center

• Address: 355 Bard Ave, Staten Island, NY 10310
• Days: Monday and Saturday
• Shift: 2:30 PM – 6:00 PM

3. Staten Island North

• Address: 475 Seaview Ave, Staten Island, NY 10305
• Day: Tuesday
• Shift: 12:00 PM – 6:00 PM

Primary Responsibilities

• Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectations
• Collaborate with other team members to troubleshoot and resolve any issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace small defective equipment as needed (tv, pillow speakers, phones)
• Perform other related duties as assigned.

Experience & Skills

• Exceptional customer service and communication skills
• Be self-motivated and able to work independently in a fast-paced environment
• Basic computer skills
• Customer service experience 1 year is preferred

Required Qualifications

• High school diploma or equivalent
• Ability to work onsite at hospitals daily and travel between each location as needed
• Must be able to lift 25 lbs. and climb a 6-foot ladder
• Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination and Flu vaccination

About Uniguest

Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.