Onsite Patient Tech Support - Mt. Sinai Morningside & BronxCare

Shoptalk; New York (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k Plan with Employer Match

Paid Time Off

Employee Assistance Program

Job summary

Uniguest is seeking a Part-Time Onsite Support Technician to assist patients and hospital staff with bedside TVs, entertainment systems, digital signage, and video conferencing tools at Mount Sinai Morningside and BronxCare.

You will provide friendly customer service, troubleshoot basic issues, perform light maintenance, and document service records while traveling to assigned locations and handling light equipment installation tasks.

Qualifications

• Customer service and basic technical support experience preferred.
• Ability to travel to multiple hospital locations and lift up to 50 pounds.
• Must meet hospital onboarding requirements including immunizations and health screenings.

Responsibilities

• Deliver outstanding customer service to patients and hospital staff.
• Help patients navigate bedside TVs and interactive technology.
• Troubleshoot basic issues and coordinate with team for complex problems.
• Replace patient-room devices and perform light maintenance.
• Document service records accurately and maintain systems.

Skills

Customer service

Communication skills

Independent work

Basic computer skills

Troubleshooting

Time management

Equipment installation

Education

High school diploma

Tools

Hand tools

Job description

Part-Time Patient Technology Support Specialist

Make a Difference Every Day

Join the pCare Services team at Uniguest and help improve the hospital experience for patients and healthcare staff. As a Part-Time Onsite Support Technician, you’ll be the friendly face of our technology, providing hands-on support that keeps patients connected and hospital staff equipped with the tools they need.

If you enjoy helping people, solving problems, and working independently in a healthcare environment, this is a great opportunity to combine customer service with light technical support.

From bedside TVs and patient entertainment systems to digital signage and video conferencing solutions, you’ll play an important role in ensuring our technology works seamlessly and delivers an exceptional experience.

Schedule & Locations

Mount Sinai Morningside
419 W. 114th Street, New York, NY 10025

• Monday - 12pm-5pm
• Wednesday - 12pm-5pm
• Saturday 12pm-5pm

BronxCare Health System
1650 Grand Concourse, Bronx, NY 10457

• Tuesday 10am-1pm
• Friday 10am-1pm

What You’ll Do

• Deliver outstanding customer service to patients and hospital staff.
• Help patients navigate and use bedside TVs and interactive technology.
• Troubleshoot basic technical issues and work with teammates to resolve more complex problems.
• Replace equipment such as TVs, pillow speakers, phones, and other patient-room devices.
• Perform light maintenance to keep systems operating smoothly.
• Complete basic computer documentation and service records accurately.
• Help ensure every patient has a positive technology experience during their hospital stay.
• All other duties as assigned.

What You’ll Bring

• A passion for helping people and providing excellent customer service.
• Strong communication skills and a friendly, professional attitude.
• Ability to work independently and manage your time effectively.
• Basic computer skills and comfort learning new technology.
• Basic troubleshooting or technical repair experience.
• At least one year of customer service experience is preferred.
• Ability to install a 32-inch television on a wall mount.
• Experience using basic hand tools.

Qualifications

• High school diploma or equivalent.
• Ability to travel to assigned hospital locations.
• Ability to lift up to 50 pounds and climb a 6-foot ladder.
• Must meet hospital onboarding requirements, including required immunizations, health screenings, and COVID-19 vaccination.

What We Offer

• Competitive employee benefits package*
• Medical, Dental and Vision Insurance Plan options.
• Pet Insurance Plan.
• 401k Plan with Employer Match.
• Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
• Employee Assistance Program (EAP).
• Employee Referral Bonus Program.
• Career development and potential for advancement opportunities.
• Performance bonuses.
• Employee Recognition Rewards Program.

*Benefits package will depend on your position, location and other eligibility requirements.

About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.