Patient Treatment Navigator — Part-Time (Saturdays)

Georgia School of Orthodontics; Duluth (GA); On-site; USD 25,000 - 30,000; Part time

Job summary

Georgia School of Orthodontics in Duluth, GA seeks a part-time Treatment Coordinator (Saturdays only) to supervise the Treatment Coordination team’s efforts and translate treatment plans into clear financial commitments for patients.

You will handle front desk tasks, explain exam results, review fees and insurance benefits, and schedule treatment appointments while maintaining patient records and ensuring smooth clinic flow.

Qualifications

• High school diploma or GED.
• At least 4 years in treatment/financial coordinating.
• 2-3 years clinical experience in dental or orthopedic practice preferred.
• Bilingual in English and Spanish (preferred but not required).

Responsibilities

• Assist with patient check-in, reviewing account balances, scheduling appointments and all other front office tasks.
• Point of escalation for team and patients for guidance in troubleshooting issues and resolutions.
• Conduct initial needs assessment with the patient and educate on first exam.
• Present exam results, treatment recommendations, benefits, risks and alternatives to plan with patient.
• Review the financial breakdown to the patient of the treatment fees, insurance benefits, other financial options, and the office collection policies.
• Serve as the front desk backup when necessary (due to team members’ PTO or busy clinic flow)
• Receive completed contract from patient and schedule treatment appointments.
• Update patient records as necessary.
• Follow-up with Patient Services and patients for receipt of new patient packets, any cancelled appointments, and insurance benefit issues.
• Create and present reports as requested by manager.
• Help maintain the cleanliness of all areas of the office.
• Continuously educate self on new procedures to educate patients successfully during consultations.
• Performs other related duties as assigned by management.

Skills

Bilingual EN/ES

Education

High school diploma or GED

Job description

Georgia School of Orthodontics in Duluth, GA seeks a part-time Treatment Coordinator (Saturdays only) to supervise the Treatment Coordination team’s efforts and translate treatment plans into clear financial commitments for patients.

You will handle front desk tasks, explain exam results, review fees and insurance benefits, and schedule treatment appointments while maintaining patient records and ensuring smooth clinic flow.