Dental Treatment Concierge — Patient Experience Leader

Merhoff Pediatric Dentistry; Williamsburg Square (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Merhoff Pediatric Dentistry is seeking a Treatment Coordinator who thrives on building relationships, guiding patients from uncertainty to action, and helping families understand their treatment options with warmth and clarity.

In this role you’ll partner with clinical and front office teams to present plans, verify insurance, schedule appointments, collect payments, and ensure a smooth, positive patient experience from start to finish.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of front office experience in a dental setting.
• Proficiency with Microsoft Office Suite.
• Knowledge of Open Dental or other dental software systems.
• Dental Insurance knowledge strongly preferred.

Responsibilities

• Present treatment plans in a clear, caring, and confident way.
• Review insurance benefits and financial options with patients.
• Schedule treatment and help patients stay on track with their care.
• Answer questions and ease concerns with warmth and professionalism.
• Greet and check patients in and out, before and after treatment.
• Verify insurance for all clinical appointments.
• Collect all monies due for services rendered.
• Develop and maintain doctor/hygiene schedules as necessary.

Skills

Communication skills

Patient-focused

Organized

Team player

Friendly energy

Education

High school diploma or equivalent

Tools

Open Dental

Microsoft Office

Job description

Merhoff Pediatric Dentistry is seeking a Treatment Coordinator who thrives on building relationships, guiding patients from uncertainty to action, and helping families understand their treatment options with warmth and clarity.

In this role you’ll partner with clinical and front office teams to present plans, verify insurance, schedule appointments, collect payments, and ensure a smooth, positive patient experience from start to finish.