Patient Svc Representative - Heartcare

Mercy; Joplin (MO); Presencial; USD 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage

Dental coverage

Vision coverage

Tuition support

Paid time off

Matched retirement plans

Resumo da oferta

Mercy in Missouri seeks a Patient Service Representative to be the first point of contact for patients and visitors, managing front-desk operations and ensuring a smooth, welcoming experience at the point of care.

You will assist with patient financial conversations, explain payment options, and collect payments while maintaining accuracy and privacy. This role requires empathy, confidentiality, and teamwork in Mercy’s care environment.

Qualificações

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to handle sensitive information with discretion.
• Proficiency in basic computer skills and data entry.
• Excellent customer service and professional demeanor.

Responsabilidades

• Serve as the primary point of contact for patients and visitors.
• Manage front-desk operations and workflows to ensure a smooth patient experience.
• Explain patient financial responsibility and assist with payment options and resources.
• Document financial conversations and outcomes accurately and securely.
• Maintain patient confidentiality and privacy in all interactions.

Conhecimentos

Verbal communication

Written communication

Data entry

Customer service

Confidentiality

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

Minimum Qualifications

Education:

• High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience:

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.