Advanced Patient Services Representative - Heart Hospital (Non-Exempt)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off (PTO)

Tuition support

Retirement plan with company match

Job summary

Mercy is seeking an Advanced Patient Services Representative to join the clinic team in Springfield to manage front-desk operations and patient interactions. The role emphasizes providing a seamless patient experience, handling financial conversations, and maintaining accurate documentation.

The ideal candidate will have a high school diploma, strong communication skills, and a patient-centered approach, with the ability to handle confidential information and adapt under pressure.

Qualifications

• High school diploma or equivalent is required.
• Experience as PSR or Advanced PSR is preferred/verified by department leader.
• Strong communication and privacy/confidentiality are essential.

Responsibilities

• Serve as primary point of contact for patients and visitors; ensure a positive patient experience.
• Manage front-desk operations and workflows to support clinic processes.
• Explain and document patient financial responsibility; request and collect payments; communicate options and assistance resources.

Skills

Communication skills

Customer service

Data entry basics

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Job Description

Primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The role also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Education

• High school diploma or equivalent.

Experience

• Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• One year of applicable medical office experience.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Advanced Patient Services Rep - Heart Hospital

Advanced Patient Services Rep - Heart Hospital