Patient Service Representative - Gastroenterology (F/T Days)

MHM Support Services; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Health/dental/vision coverage

Dependent Care FSA $100/mo

Paid parental leave

401k with employer match

Paid PTO for volunteering

Competitive salary

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive experience by managing front desk operations and workflows. The role includes communicating patient financial responsibility, collecting payments, and explaining payment options and assistance resources, while accurately documenting financial conversations and outcomes.

Ideal candidates will have a high school diploma and at least one year of medical office

Qualifications

• High school diploma or equivalent.
• One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.
• Current Patient Service Reps advancing to Advanced title must complete both Patient Service Rep and Advanced PR competencies before promotion.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a smooth patient experience.
• Explain patient financial responsibility and collect payments as applicable.
• Communicate available payment options and assistance resources to patients.
• Document financial conversations and outcomes accurately.

Skills

Customer service

Communication

Professionalism

Education

High school diploma

Job description

Find your calling at Mercy! The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Patient Service Representative Education:

High school diploma or equivalent

Experience Preferred:

One year of applicable medical office experience.

New hire must attend Clinic Core Front Desk Training through Clinical Education. All new hires are hired into this role.

Advanced Patient Service Representative (Internal Only) Education:

High school diploma or equivalent

Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.

Mercy Key Benefits:

• Tuition Reimbursement up to $2,000 for continuing education
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401k with employer match
• Paid PTO for volunteering
• Competitive salary
• Future career growth!

Find us at:

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EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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