Patient Svc Representative - Full Time

Mercy Co; Town of Springfield (WI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors at its Springfield facility. This full-time front desk role involves greeting patients, managing check-in/out, scheduling, and maintaining accurate records to ensure a seamless patient experience.

Ideal candidates will have a high school diploma, strong communication skills, customer service focus, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent customer service with a patient-first mindset.
• Basic computer proficiency including data entry and MS Office.
• High attention to detail and organizational skills.
• Ability to maintain confidentiality and privacy standards.
• Adaptability and professionalism in a busy healthcare environment.
• Completion of Clinic Core Front Desk Training following hire.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and warmth.
• Manage front desk operations and patient check-in/check-out processes.
• Schedule appointments and maintain accurate patient records.
• Verify and update patient information.
• Answer phones and assist with patient inquiries.
• Support providers and clinical staff to ensure efficient daily operations.
• Create a welcoming, organized, and positive experience for every patient.

Skills

Communication skills

Customer service

Data entry

Attention to detail

Confidentiality

Adaptability

Clinic Front Desk Training

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Position Details: Patient Service Representative (Full-Time) Springfield, MO

Position Details

Patient Service Representative (Full-Time) Springfield, MO

What You'll Do

• Greet and assist patients, families, and visitors with professionalism and warmth
• Manage front desk operations and patient check-in/check-out processes
• Schedule appointments and maintain accurate patient records
• Verify and update patient information
• Answer phones and assist with patient inquiries
• Support providers and clinical staff to ensure efficient daily operations
• Create a welcoming, organized, and positive experience for every patient

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Excellent customer service abilities and a patient-first mindset
• Basic computer proficiency, including data entry and Microsoft Office applications
• High attention to detail and organizational skills
• Ability to maintain confidentiality and uphold privacy standards
• Adaptability and professionalism in a busy healthcare environment
• Completion of Clinic Core Front Desk Training following hire

Preferred Qualifications

• One year of medical office, healthcare, or customer service experience

Physical Requirements

• Ability to occasionally lift, push, or pull up to 50 pounds
• Frequent standing and walking throughout the shift
• Ability to bend, reach, kneel, squat, twist, and perform routine office duties

Make a Difference Every Day

If you enjoy helping others, building meaningful connections, and being part of a team that makes healthcare easier for patients, we'd love to hear from you. Join Mercy Orthopedic Hospital and help create outstanding experiences for every patient, every visit.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you will grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.