Patient Support Team Lead – Pharmacy Call Center

S27a; United States, Northern America, Americas; Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Retirement plan options

Paid time off

Parental leave

Employee assistance programs

Performance bonuses

Job summary

The Team Lead, Patient Support at S27a will oversee daily operations of the call center, monitor performance, and guide staff to meet service level goals.

Responsibilities include training, handling escalations, scheduling, time reporting, and maintaining documentation while adhering to HIPAA and quality standards. This role offers comprehensive benefits and opportunities in a fast-paced healthcare setting in Kentucky.

Qualifications

• High School Diploma.
• Ability to read, write, speak and understand English.
• Prior supervisory/lead experience in a contact center or customer-facing environment.

Responsibilities

• Lead team performance to meet daily/weekly/monthly goals set by Pharmacy Leadership.
• Participate in training, monitoring and coaching of team members.
• Handle escalations and guide staff through call issues.
• Schedule employees and maintain time/attendance records.
• Provide administrative support to the department supervisor.
• Troubleshoot problems and ensure timely resolution.
• Maintain professional communication across departments.

Skills

Team leadership

Communication

Problem solving

Time management

Microsoft Excel

Microsoft Word

Training

Coaching

Education

High School Diploma

Tools

Excel

Word

Job description

The Team Lead, Patient Support at S27a will oversee daily operations of the call center, monitor performance, and guide staff to meet service level goals.

Responsibilities include training, handling escalations, scheduling, time reporting, and maintaining documentation while adhering to HIPAA and quality standards. This role offers comprehensive benefits and opportunities in a fast-paced healthcare setting in Kentucky.