Pharmacy Patient Services Call Center Manager (Remote)

AcariaHealth, Inc.; Connecticut; Remote; USD 70,000 - 126,000; Full time

Benefits offered by this job

Comprehensive benefits

Remote work options

Job summary

Centene is seeking a Manager of Patient Services (Call Center - Pharmacy) to lead a remote team delivering high-volume pharmacy customer service. You will oversee 3–8 direct reports, manage performance, coaching, and escalations, and partner with cross-functional teams to maintain quality and compliance.

The role requires a Bachelor’s degree or equivalent experience with 5+ years in pharmacy/healthcare call centers, plus strong analytic and process-improvement skills.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• 5+ years of pharmacy or healthcare customer service or call center experience.
• Lead experience in a functional area with cross-functional teams and staff management.
• High-volume pharmacy call center experience preferred.

Responsibilities

• Manage the workflow of the customer service function and ensure compliance with benchmarks and standards.
• Forecast call volume and determine staffing levels.
• Develop and maintain department performance and productivity reports.
• Implement customer service initiatives to enhance operational efficiency and quality.
• Review, investigate and resolve complex inquiries from internal and external customers regarding member and provider services.
• Develop and implement policies to ensure compliance with contracts, laws and quality standards.
• Identify process and infrastructure needs to support initiatives.
• Assist in developing short and long-term objectives and actions to achieve goals.
• Assist with implementation of major operational projects.

Skills

Leadership

Call center mgmt

Healthcare knowledge

Analytical skills

Coaching

Education

Bachelor’s degree or equivalent

Job description

Centene is seeking a Manager of Patient Services (Call Center - Pharmacy) to lead a remote team delivering high-volume pharmacy customer service. You will oversee 3–8 direct reports, manage performance, coaching, and escalations, and partner with cross-functional teams to maintain quality and compliance.

The role requires a Bachelor’s degree or equivalent experience with 5+ years in pharmacy/healthcare call centers, plus strong analytic and process-improvement skills.