Patient Support Center Lead

Asembia; Pennsylvania, United States, Northern America, Americas; Hybrid; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

ASPN Pharmacies is seeking a Patient Support Center Supervisor to lead the NJ/PA call center operations in a high-volume environment. You will oversee workflow, coach staff, and ensure HIPAA compliance while collaborating with QA and management to improve service delivery.

The role requires 3-5 years supervisory experience in healthcare or patient services, a healthcare-related degree, and strong communication and leadership skills. Some travel may be required.

Qualifikationen

• Bachelor's degree in healthcare administration or related field.
• 5–12+ years in customer service or patient support.
• 3–5 years supervisory or team leadership.
• Experience with patient access, case management, and insurance verification.
• Experience in a call center environment preferred.

Aufgaben

• Manage daily workflow and staff schedules.
• Conduct regular team meetings and one-on-ones.
• Monitor performance and provide feedback.
• Coach, counsel, and discipline staff as needed.
• Coordinate with QA, management, and IT for improvements.
• Ensure HIPAA compliance and data protection.
• Travel may be required.
• Other duties as assigned.

Kenntnisse

Team leadership

Customer service

Communication skills

HIPAA compliance

Call center experience

Problem solving

Microsoft Office

CRM systems

Ausbildung

Bachelor's degree in healthcare administration or related field

Associate's degree or high school diploma with relevant experience

Tools

CRM software

Patient management software

Microsoft Office

Jobbeschreibung

ASPN Pharmacies is seeking a Patient Support Center Supervisor to lead the NJ/PA call center operations in a high-volume environment. You will oversee workflow, coach staff, and ensure HIPAA compliance while collaborating with QA and management to improve service delivery.

The role requires 3-5 years supervisory experience in healthcare or patient services, a healthcare-related degree, and strong communication and leadership skills. Some travel may be required.