Patient Support Team Lead - Pharmacy Claims

DataSync; Henderson (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Paysign in Nevada (Henderson) is seeking a Patient Support Supervisor to lead a team of Patient Support Specialists, delivering service via phone, email, or SMS. You will coach, monitor performance, and act as the escalation point to ensure operational goals and exceptional customer service.

The role requires 1 year minimum pharmacy claims processing experience (2+ preferred), at least 2 years in supervision, a bachelor’s degree or equivalent, and proficiency with Salesforce.com and MS Office.

Qualifications

• 1 year minimum, 2 or more preferred years of direct pharmacy claims processing experience at a pharmacy (specialty preferred) or a pharmacy benefit manager.
• Bachelor's degree in or equivalent education and experience.
• Two or more years of experience in a supervisory role preferred.
• Two or more years in an inbound customer service environment preferred.
• Proficient in Salesforce.com and MS Office tools.

Responsibilities

• Leads, coaches, develops, communicates, and mentors each team member to reach their full potential and to cultivate a respectful, positive and customer centric environment.
• Monitors productivity, quality, attendance, teamwork, and overall performance of each team member and of the collective team.
• Seeks to identify and recommend improvements to systems, policies and procedures while staying in touch with the needs of the employees and the needs of the business.
• Willingly receives and professionally handles escalated calls transferred from Patient Support Specialists.
• Provides necessary reports to leadership on a daily, weekly, and monthly cadence.

Skills

Pharmacy claims processing

Supervisory experience

Customer service

Salesforce.com

MS Office

Communication skills

Problem solving

Team leadership

Education

Bachelor's degree or equivalent

Tools

Salesforce.com

MS Office

Job description

Paysign in Nevada (Henderson) is seeking a Patient Support Supervisor to lead a team of Patient Support Specialists, delivering service via phone, email, or SMS. You will coach, monitor performance, and act as the escalation point to ensure operational goals and exceptional customer service.

The role requires 1 year minimum pharmacy claims processing experience (2+ preferred), at least 2 years in supervision, a bachelor’s degree or equivalent, and proficiency with Salesforce.com and MS Office.