Patient Support Team Lead — Coach, Escalate & Optimize Care

beBee, Inc.; New Year (MT); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Parental leave

Employee assistance program

Job summary

CareTria is seeking a Team Lead, Patient Support to monitor team activity and effectiveness in a Call Center environment. You will manage queues, update FAQs, handle escalations, and assist in training across departments to meet company goals.

The role requires strong communication, leadership, and organizational skills, with experience in healthcare or insurance-based customer service preferred. This is a full-time position with comprehensive benefits and an equal opportunity employer statement.

Qualifications

• High School Diploma required.
• Proficiency in English reading/writing/speaking.
• Experience in training, lead roles or supervisory roles within contact center or customer-facing environment.

Responsibilities

• Lead team performance to meet daily/weekly/monthly goals.
• Participate in training, daily monitoring and coaching of team members.
• Motivate agents through positive communication and feedback.
• Assist staff with handling call escalations.
• Provide administrative support to supervisor and staff.
• Troubleshoot issues until resolved.
• Schedule employees and maintain files.
• Sign and report time using the time system weekly.

Skills

Communication skills

Analytical skills

Flexibility

Independent work

Team coaching

Investigative reporting

Microsoft Excel

Microsoft Word

Education

High School Diploma

PTCB certification

Tools

Microsoft Excel

Microsoft Word

Job description

CareTria is seeking a Team Lead, Patient Support to monitor team activity and effectiveness in a Call Center environment. You will manage queues, update FAQs, handle escalations, and assist in training across departments to meet company goals.

The role requires strong communication, leadership, and organizational skills, with experience in healthcare or insurance-based customer service preferred. This is a full-time position with comprehensive benefits and an equal opportunity employer statement.