Patient Support Specialist — Telemedicine Care

Rugiet Health; Austin (TX); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Team Contests

Job summary

Rugiet Health in Austin, TX is seeking a compassionate Patient Support Agent to be the primary contact for members, guiding them through our platform and resolving inquiries with care. You will handle calls, emails, and chat, document interactions in our CRM, and collaborate with Clinical, Pharmacy, and Operations to ensure timely and accurate care.

The role emphasizes HIPAA compliance, clear communication, and a patient-first mindset, with a structured 9:00–5:30 schedule and strong growth

Qualifications

• Experience in customer service, patient support, or call center roles, preferably in healthcare or telemedicine.
• Exceptional verbal and written communication skills, able to explain complex information clearly.
• Empathy, composure under pressure, and proactive problem-solving are essential.

Responsibilities

• Serve as the first point of contact via phone, email, and chat to address questions about accounts, prescriptions, orders, and platform navigation.
• Listen actively to patient concerns, show empathy, and de-escalate challenging situations with professionalism.
• Investigate and resolve patient concerns promptly, coordinating with Clinical, Pharmacy, and Operations teams to ensure timely solutions.
• Gain in-depth knowledge of Rugiet Health products and workflows to provide clear, accurate information to patients.
• Educate patients on treatment plans, medication usage, and next steps to ensure they feel informed and cared for.
• Document all patient interactions accurately in the CRM to support continuity of care.
• Identify recurring issues or feedback trends and share insights with Product, Clinical, and Marketing teams.
• Uphold HIPAA regulations and privacy policies at all times.

Skills

Customer service

Communication skills

CRM software

Attention to detail

Problem-solving

Teamwork

Independence

Adaptability

High school diploma

Education

High school diploma or equivalent

Bachelor's degree

Tools

Zendesk

Salesforce

Microsoft Office

Google Workspace

Job description

Rugiet Health in Austin, TX is seeking a compassionate Patient Support Agent to be the primary contact for members, guiding them through our platform and resolving inquiries with care. You will handle calls, emails, and chat, document interactions in our CRM, and collaborate with Clinical, Pharmacy, and Operations to ensure timely and accurate care.

The role emphasizes HIPAA compliance, clear communication, and a patient-first mindset, with a structured 9:00–5:30 schedule and strong growth