Patient Support Specialist (Scheduling)

Randstad USA; Boston (MA); On-site; USD 32,000 - 36,000; Full time

Job summary

Randstad USA in Boston, MA is seeking a Radiology Scheduler to join our central scheduling team. This entry-level role focuses on outbound calling to contact patients, review physician orders, and schedule imaging studies such as Mammography, CT, MRI, and X-Ray.

You will work 9:00 AM to 5:30 PM with a 100% outbound contact model, aiming to reduce backlog and ensure timely appointments while maintaining HIPAA privacy standards. High School education required.

Qualifications

• High School diploma or GED required.
• 0-1+ years in a call center or customer service setting.
• Familiarity with medical terminology or EMR systems like Epic.

Responsibilities

• Place 80-100+ outbound calls daily to schedule diagnostic imaging in accordance with physician orders.
• Accurately verify and update patient demographics, insurance, and referral information in scheduling protocols and HIPAA guidelines.
• Deliver empathetic, professional, and patient-centered customer service. Answer routine exam preparation questions and resolve scheduling conflicts.
• Partner with team leads to manage daily case volume, track outreach outcomes, and ensure patient orders move forward efficiently.

Skills

Patient Scheduling

Customer Service

epic

Call Center Support

Education

High School Diploma or GED

Job description

We are seeking a Radiology Scheduler to join our dedicated central scheduling team. In this entry-level role, you will perform structured outbound phone outreach to contact patients, review physician orders, and schedule diagnostic imaging appointments (such as Mammography, CT, MRI, and X-Ray).

This is a 100% outbound calling role—meaning no managing unpredictable incoming call queues! You will work through assigned electronic work queues to help reduce backlog and ensure patients get their essential imaging scheduled quickly and smoothly.

salary: $23 - $26 per hour

shift: First

work hours: 9 AM - 5:30 PM

education: High School

Responsibilities

• Outbound Patient Outreach: Place 80-100+ outbound calls daily off assigned work queues to schedule diagnostic imaging appointments in accordance with physician orders.
• Patient Registration & Data Entry: Accurately verify and update patient demographic details, insurance coverage, and referral information in strict compliance with standard scheduling protocols and HIPAA privacy guidelines.
• Patient Communication & Support: Deliver empathetic, professional, and patient-centered customer service. Answer routine exam preparation questions and use active listening and de-escalation skills to resolve scheduling conflicts.
• Queue & Workflow Management: Partner with team leads to manage daily case volume, track outreach outcomes, and ensure patient orders move forward efficiently.

Qualifications & Skills

• Education: High School Diploma or GED equivalent required.
• Experience: 0-1+ years of experience in a call center, contact center, office, retail, or general customer service setting.
• Core Skills:
  • Excellent verbal communication skills with an emphasis on patience, clear tone, and de-escalation.
  • Self-motivated and accountable to meet daily outbound call goals independently.
  • Prior experience in a medical office, clinic, or healthcare call center.
  • Familiarity with medical terminology or electronic medical record (EMR) systems like Epic.

Skills

• Patient Scheduling
• Customer Service
• epic
• Call Center Support

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Experience

• Entry Level
• 2 years

Education

• High School (required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• 401K plan (all benefits are based on eligibility)

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.