Radiology Scheduler Call Center

Optum; City of Middletown (NY); On-site; USD 22,041 - 39,950; Full time

Benefits offered by this job

Paid Time Off

Medical plan options

Dental and Vision insurance

401(k) Savings Plan

Education Reimbursement

Job summary

Optum in Middletown is seeking a Radiology Scheduler Call Center to manage patient scheduling and information. Responsibilities include handling 60+ outbound calls daily, organizing procedures, and updating patient records accurately.

The role demands strong customer service skills and medical terminology knowledge, with an emphasis on effective communication. Join a team-oriented environment with benefits, including paid time off and medical plans.

Qualifications

• High School Diploma or GED.
• 1+ years of customer service or healthcare related experience.
• Ability to work a 37.5-hour work week with rotating Saturdays.

Responsibilities

• Obtain and update patient information accurately.
• Maintain an average of 60+ outbound calls daily.
• Schedule radiology procedures in an organized manner.

Skills

Customer service experience

Computer proficiency

Medical terminology knowledge

Multi-tasking abilities

Organizational skills

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Electronic Health Record (EPIC)

Job description

Position Overview

Optum NY/NJ is seeking a Radiology Scheduler Call Center to join our team.

Schedule

Monday through Friday, a 40‑hour work week between 7:00 am and 4:00 pm. Rotating Saturdays between 8:00 am and 3:00 pm. Schedule will be determined by supervisor upon hire.

Location

109 Rykowski Ln, Second Floor, Middletown, NY 10941

Primary Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Maintain an average of 60+ outbound calls daily
• Monitor and maintain the continuity of care through scheduling and tracking systems in all work queues
• Perform insurance verification on the date of service
• Schedule radiology procedures in an organized and efficient manner
• Knowledge of medical terminology and radiology procedures and requirements
• File and maintain medical records
• Confirm and schedule appointments
• Answer incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Perform follow‑up services for patients such as scheduling specialist appointments, follow‑up appointments, and obtaining copies of lab results or specialist reports
• Adhere to standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in a high‑pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patients, families, and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and/or scanning documents and assigning to the appropriate electronic chart
• Maintain patient confidentiality and abide by all HIPAA and OSHA requirements
• Cross‑train and help in other locations if needed
• Perform other duties as assigned

Benefits

• Paid Time Off accrued with first pay period plus 8 paid holidays
• Medical plan options with participation in a Health Spending Account or Health Saving Account
• Dental, Vision, Life & AD&D Insurance, Short‑term and Long‑term Disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary benefits such as pet insurance, legal insurance, LTC insurance, etc.

Compensation

Pay is based on local labor markets, education, work experience, certifications, and other factors. Hourly pay ranges from $16.00 to $29.00 per hour for full‑time employment, and compliance with all applicable minimum wage laws is ensured.

Required Qualifications

• High School Diploma or GED
• 1+ years of computer proficiency experience, multi‑tasking through multiple applications including Microsoft Outlook, Excel, and Word
• 1+ years of customer service or healthcare related experience
• Ability to work a 37.5‑hour work week with rotating Saturdays

Preferred Qualifications

• 1+ years of experience in a call center
• 1+ years of experience in a medical front‑office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co‑pays, and maintaining medical records
• Experience with an electronic health record (EPIC)
• Experience with scheduling programs
• Knowledge of radiology
• Knowledge of medical terms

Soft Skills

• Work independently with good judgment and accountability
• Multi‑task and prioritize tasks to meet deadlines
• Work well under pressure in a fast‑paced environment
• Demonstrated ability to work well with health care providers
• Strong organizational and time‑management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely and to understand and interpret others’ information

Equal Opportunity Employment

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug‑Free Workplace

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.