Radiology Scheduler Call Center

UnitedHealth Group; City of Middletown (NY); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Job summary

UnitedHealth Group is seeking a Radiology Scheduler Call Center based in Middletown, NY. The role requires working collaboratively in a fast-paced environment to provide exceptional customer service, maintain patient information, and schedule radiology procedures. Candidates must have a high school diploma and at least one year of relevant healthcare or customer service experience. Proficiency with Microsoft Office and understanding medical terminology is essential. This position offers a competitive hourly pay ranging from $16.15 to $28.80, along with a comprehensive benefits package.

Qualifications

• 1+ years of customer service or healthcare related experience required.
• Ability to work a 37.5-hour work week from Tuesday to Saturday.
• 1+ years of computer proficiency experience needed.

Responsibilities

• Obtain accurate and updated patient information.
• Perform insurance verification during scheduling.
• Schedule radiology procedures efficiently.

Skills

Customer service

Computer proficiency

Medical terminology knowledge

Organizational skills

Multi-tasking

Education

High School Diploma/GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

EPIC electronic health record

Job description

Optum NY/NJ is seeking a Radiology Scheduler Call Center to join our team in Mount Kisco, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

Optum Radiology, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Radiology Scheduler Call Center to join our team. The Radiology Scheduler Call Center is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule

Tuesday through Friday 37.5 hours of work week from 9:00 am to 5:00 pm. Saturdays from 8:00 am to 3:00 pm. Schedule will be determined by supervisor upon hire.

Location

109 Rykowski Lane, Second Floor, Middletown, NY 10941

Primary Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Maintain an average of 62 plus inbound calls daily
• Perform insurance verification during scheduling
• Scheduling radiology procedures in an organized and efficient manner
• Knowledge of medical terminology and radiology procedures and requirements
• File, fax and maintain medical records
• Confirm and schedule appointments
• Answering outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and/or scanning documents and assigning to the appropriate electronic chart
• All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Cross train and help in other locations if needed
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 paid holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with short-term disability and long-term disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications

• High School Diploma/GED (or higher)
• 1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare related experience
• Ability to work a 37.5-hour work week:
  • Tuesday through Friday from 9:00 am to 5:00 pm
  • Saturdays from 8:00 am to 3:00 pm

Preferred Qualifications

• 1+ years of experience in a call center
• 1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Experience working with scheduling programs
• Knowledge of radiology
• Knowledge of medical terminology

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.