Patient Support Specialist — Care & Coordination

Father Martin Ashley; Havre de Grace (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO

SSL (Safe & Sick Leave)

Paid Holidays

Medical, Dental, & Vision Insurance

401(k) with Company Match

FSA Eligibility

Life Insurance & Disability

Job summary

Ashley Addiction Treatment is seeking a full-time Patient Support Associate at the Havre de Grace campus. The role blends compassionate patient care with campus operations, including rounds, tours, and support for clinical groups.

The ideal candidate has a high school diploma, CPR/BLS, and experience in SUD or behavioral health. Service-minded individuals with strong boundaries and crisis awareness will thrive here.

Qualifications

• High School diploma or GED required.
• CPR/BLS certification required.
• Prior experience in SUD or behavioral health setting strongly preferred.
• Recovery Coach and/or CPRS certification preferred.
• Crisis intervention/de-escalation training/experience preferred.

Responsibilities

• Take attendance and track patient participation in scheduled activities.
• Know patient schedules for all programs and campus layout.
• Conduct campus rounds and assist with tours for new admissions.
• Document lateness and absences as required.
• Safely search new patient luggage following proper protocols.

Skills

CPR/BLS certification

Patient-focused

Strong communication

De-escalation skills

Education

High School diploma or GED

Associates or Bachelor’s in Human Services preferred

Job description

Ashley Addiction Treatment is seeking a full-time Patient Support Associate at the Havre de Grace campus. The role blends compassionate patient care with campus operations, including rounds, tours, and support for clinical groups.

The ideal candidate has a high school diploma, CPR/BLS, and experience in SUD or behavioral health. Service-minded individuals with strong boundaries and crisis awareness will thrive here.