Compassionate Part-Time Patient Support Specialist

Ashley Addiction Treatment; Maryland; On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Sick leave 40h

On-site gym

Walking loop

Massage & Acupuncture discounts

Movie tickets & Life Mart

Daily non-denominational services

Employee events & waterfront property

Job summary

Ashley Addiction Treatment in Havre de Grace, MD, is seeking a part-time Patient Support Associate to join the PCSS team on our inpatient campus. You will manage attendance, assist with patient schedules, provide tours, perform rounds, and help maintain safety and confidentiality for our patient community.

The role requires a high school diploma or GED (associate or BA in Human Services preferred), CPR/BLS certification, a clean driving record, and experience in SUD or behavioral health

Qualifications

• High School diploma or GED required; Associates or Bachelor’s Degree in Human Services preferred.
• A valid driver’s license with clean driving record required
• CPR/BLS certification required
• Prior experience working in SUD or behavioral health setting strongly preferred
• Recovery Coach and/or CPRS certification preferred
• Crisis Intervention/de-escalation training/experience preferred
• Ability to maintain calm within the patient community during any emergency or drill
• Working knowledge and acceptance of multiple pathways to recovery (12-step, Peer Recovery, SMART, etc.)
• Demonstrates current, accurate knowledge of trends and issues related to recovery and wellness
• Ability to sets clear boundaries with patients
• Speaks and acts in an ethical manner
• Excellent customer service skills
• Knowledge of SUD treatment language and documentation expectations

Responsibilities

• Takes accurate attendance and tracks patient participation at scheduled activities.
• Is familiar with patient schedules for all programs.
• Knows the campus layout, including rooms, offices, and amenities.
• Performs scheduled rounds of the campus.
• Documents patient lateness and absences as required.
• Safely searches new patient luggage using proper protocols and PPE.
• Follows “Items to be Held” policy and maintains confiscated items accurately.
• Inputs/searches items in Personal Effects Form and labels items properly.
• Provides tours and orientation for new admissions.
• Reviews and answers questions about the Patient Handbook.
• Effectively addresses behavioral issues, documenting concerns in shift reports.
• Communicates important psychiatric and behavioral information to care teams.
• Facilitates and documents clinical groups and interventions as needed.
• Assists with AV equipment, documentation, and strategic department meetings.
• Participates in Crisis Prevention and clinical training sessions.
• Maintains safety, security procedures, and supports in emergency drills.
• Operates golf carts for patient transport and practices proper radio etiquette.
• Follows standard operating procedures and department policies.
• Participates in interdisciplinary team functions and ongoing education for clinical roles.

Skills

Customer service

Crisis intervention

Communication

Behavioral health

Education

HS diploma or GED; Human Services degree preferred

Job description

Ashley Addiction Treatment in Havre de Grace, MD, is seeking a part-time Patient Support Associate to join the PCSS team on our inpatient campus. You will manage attendance, assist with patient schedules, provide tours, perform rounds, and help maintain safety and confidentiality for our patient community.

The role requires a high school diploma or GED (associate or BA in Human Services preferred), CPR/BLS certification, a clean driving record, and experience in SUD or behavioral health