Patient Support Specialist

Shchc; Zachary (LA); On-site; USD 28,000 - 40,000; Full time

Job summary

SHCHC in Zachary, LA is seeking a friendly receptionist to support the clinical office, handling a high volume of incoming calls and scheduling medical and dental appointments.

The role emphasizes accurate insurance verification, co-pay collection, and patient registration, with daily portal communications and English language proficiency essential for success.

Qualifications

• High School Diploma or GED certificate required.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Ability to communicate in English, both verbally and in writing.
• Typing approximately 40 wpm.

Responsibilities

• Handle all incoming calls in the clinical office.
• Schedule medical and dental appointments.
• Follow up on No-Show appointments and manage recall lists.
• Inform patients of past due balances at point of contact.
• Verify insurance information and collect co-pays, deductibles, and fees.
• Prepare for next day’s schedule and route non-clinical calls as needed.
• Retrieve messages from the Patient Portal daily and complete patient registrations.

Skills

Customer service

English communication

Typing speed 40 wpm

Education

High School Diploma or GED Certificate

Tools

Microsoft Office

Job description

Description

POSITION SUMMARY

Performs customer service functions in the clinical office setting.

Essential Functions:

• Responsible for all incoming calls.
• Scheduling of medical and dental appointments.
• Follow up on No-Show appointments.
• Working of the Dental Recall List.
• Inform patients of past due balance at point of contact.
• Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook.
• Retrieve appointments and messages from Patient Portal on a daily basis.
• Complete Patient Registration for medical and dental patients.
• Insurance Verification
• Collection of co-pays, deductible, and fees.
• Preparations for next day’s schedule
• Other reasonable duties as assigned

Requirements

SKILLS & ABILITIES

Education: High School Diploma or GED Certificate required

Computer Skills: Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Other Requirements:

• Ability to communicate in English, both verbally and in writing.
• Ability to communicate in different languages desired.
• Excellent customer service skills
• Ability to type 40 wpm desired