Medical Office Specialist

East Central District Health Department/Good Neighbor Community Health Center; Columbus (NE); On-site; USD 21,000 - 28,000; Full time

Job summary

The East Central District Health Department/Good Neighbor Community Health Center is seeking a Medical Office Specialist to support front office operations. You will answer calls, schedule appointments, process payments, verify information, and serve as a liaison between patients and medical staff.

Ideal candidates have strong communication, basic computer/data entry skills, and the ability to handle confidential information. High school diploma preferred; bilingual helpful.

Qualifications

• High School Diploma preferred.
• Excellent oral and written communication skills.
• Ability to handle cash and count money accurately.
• Ability to maintain confidentiality.
• Strong organizational skills and initiative.

Responsibilities

• Answer incoming calls and transfer as required.
• Schedule new and follow-up appointments.
• Perform confirmation calls for patients and clients.
• Greet and check in patients and verify information in the medical record.
• Collect co-pay and/or payment at time of service.
• Establish payment plans that meet policy requirements.
• Maintain knowledge of insurance eligibility.

Skills

Data entry

Cash handling

Oral and written communication

Confidentiality

Organizational skills

Initiative

Education

High School Diploma or equivalent

Tools

Computer literacy

Data entry software

Job description

The Medical Office Specialist interacts directly with patients on the phone and face-to-face to support the front office operation. This position is responsible for scheduling appointments, processing payments both in-person and on the phone. Additionally, this position serves as a liaison between patient and medical support staff. The Medical Office Specialist will possess excellent communication skills, organizational skills, computer experience, and must be a self-motivator.

ESSENTIAL JOB FUNCTIONS:

1. Answer incoming calls, answering and transferring phone calls as required.
2. Schedule new and follow-up appointments.
3. Perform confirmation calls for patients and clients in a timely manner.
4. Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record.
5. Collect co-pay and/or payment at time of service as required.
6. Establish agreed upon payment plans that meet policy requirements.
7. Maintain knowledge of insurance eligibility.
8. Performs other duties as assigned.

EDUCATION:

High School Diploma or equivalent preferred.

REQUIRED SKILLS:

• Basic computer and data entry skills required
• Ability to handle cash and to count money at high volumes including mathematical computations.
• Effective oral and written communication skills.
• Able to exhibit a high level of confidentiality.
• Excellent organizational skills.
• Proactive and independent with the ability to take initiative.

PREFERRED SKILLS:

• Bi-lingual preferred.

PHYSICAL REQUIREMENTS:

May require sitting for a long period of time. Some bending, lifting, stooping and stretching required. Requires normal range of hearing and eyesight. Requires eye-hand coordination and manual dexterity to operate office equipment such as computer keyboard, photocopier, telephone and calculator. Some lifting may be involved, up to 35 pounds.

GENERAL REQUIREMENTS:

• Valid Driver’s License
• Reports to work on time on a scheduled basis.
• Follows organizational policies and procedures.