Dental Patient Support Representative

Appalachian Mountain Health; Asheville (NC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Appalachian Mountain Health is seeking a front desk receptionist to handle patient inquiries, screening, and scheduling in a friendly and professional manner. You will manage calls, check-in/out, collect demographic data, and coordinate with clinical staff to support smooth operations.

The role requires strong customer service, confidentiality, excellent communication, and the ability to multitask in a fast-paced healthcare environment. A high school diploma or GED is required.

Qualifikationen

• High school diploma or GED required.
• Excellent interpersonal and communication skills essential.
• Ability to plan, schedule and coordinate.
• Effective management of multiple duties in a clinical setting.
• Demonstrates respect, dignity and empathy with patients.
• Sound leadership and judgment.
• Flexibility in a growing work environment.
• Strong attention to detail and customer service.
• Ability to maintain confidentiality of financial and clinical information.
• Excellent listener and initiative.

Aufgaben

• Answering, screening, prioritizing, and delegating telephone inquiries professionally.
• Returning patient, provider, and third party calls in a timely manner.
• Scheduling appointments in accordance with AMH guidelines.
• Checking patients in and out, collecting and verifying demographic information.
• Scanning and organizing patient paperwork.
• Assessing eligibility for SFDP and communicating patient responsibilities.
• Assessing charges and collecting fees as needed.
• Participating in internal or external educational opportunities.

Kenntnisse

Interpersonal skills

Plan and coordinate

Multitask in clinical setting

Respect and empathy

Leadership and judgment

Communication skills

Flexibility

Attention to detail

Customer service

Confidentiality

Active listener

Initiative

Ausbildung

High school diploma or GED

Jobbeschreibung

Description

KEY ACCOUNTABILITIES

Essential Duties and Responsibilities

Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties.

• Returning patient, provider, and third part calls in a timely manner.
• Scheduling appointments in accordance with AMH guidelines.
• Checking patients in and out, which includes collecting, entering, and verifying patient demographic information.
• Scanning and organizing patient paperwork.
• Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP.
• Assessing charges, including past due balances and collection of fees.
• Participating in internal or external educational opportunities relevant to the role.

Drug screen and background check required.

Requirements

PERFORMANCE REQUIREMENTS

KNOWLEDGE & SKILLS

• Excellent interpersonal skills in group and community settings.
• Ability to plan, schedule and coordinate.
• Effective management of multiple duties and responsibilities in a clinical setting.
• Demonstrates respect, dignity and empathy with patients.
• Sound leadership and judgment.
• Excellent communication skills in person, on the phone and in written communications.
• Flexibility in a rapidly growing and changing work environment.
• Strong attention to detail.
• Exceptional customer service skills.
• Ability to maintain confidentiality of financial and clinical information.
• Excellent listener.
• Demonstrates initiative.

EDUCATION/EXPERIENCE

REQUIRED QUALIFICATIONS

• High school diploma or General Educational Development (GED)