Patient Service Representative

emergemarket.com; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

emergemarket.com is seeking a detail-oriented Medical Office Administrative Specialist with prior dental office exposure. You will greet patients, verify insurance, collect co-pays, and manage registrations in the EMR system. Strong communication and ability to handle high patient volume are essential.

Responsibilities include scheduling, pre-registration, reviewing patient forms, and coordinating referrals while ensuring accurate data entry and adherence to privacy policies.

Qualifications

• Informs patient prior to visit about the fee assessment process or co-pays.
• Performs patient pre-registration and runs eligibility reports for insurance coverage.
• Verifies third-party insurance coverage via online verification or calls.
• Receives and greets all health center patients and visitors.
• Maintains and verifies patient schedule and forms.
• Collects co-payments or initial fees prior to provider visit.

Responsibilities

• Schedules appointments in the EMR system.
• Backfills the Medical Assistant to record messages for providers.
• Handles a high volume of phone calls (70-80/day).
• Contacts patients about missed appointments and reschedules as needed.
• Facilitates scheduling referrals and inputs data into systems.
• Provides printed patient instructions and lab/referral orders.

Skills

Customer service

Administrative support

Medical terminology

EMR systems

Phone screening & scheduling

Education

General education degree or high school diploma

Tools

Microsoft Office

EMR software

Job description

Essential Functions - Prior/Current work in a Dental Office Strongly Preferred

• Informs patient prior to visit about the fee assessment process or co-pays
• Performs patient pre-registration function and runs eligibility reports to determine insurance coverage.
• Verifies third-party insurance coverage via on-line verification or telephone.
• Receives and acknowledges all health center patients and visitors.
• Maintains and verifies patient schedule.
• Reviews sections of the patient information forms.
• Collects all co-payments or initial fees from patients prior to the patient seeing the provider.
• Obtains patient’s signature on health care forms (for example, Medicaid and Medicare Authorization Forms, etc.).
• Scan patient’s identification and insurance Cards into the EMR System
• Services a minimum of 35 to 40 patients daily.
• Schedules appointments in the EMR System.
• Backfills the Medical Assistant to record messages for providers (for ex: RX refills, pharmacy, calls from other health care providers, etc.)
• Handles and processes a high volume of phone calls (70-80 a day)
• Places calls to patients to remind them of their appointments.
• Contact patients who have missed their appointments, ascertain why, and reschedule if necessary.
• Facilitates scheduling referral appointments for patients if needed.
• Inputs data into computer system on an as needed basis
• Provides printed patient instructions, community resources, clinical visit summary and any lab, diagnostic study, or referral orders.
• Performs batching process and real time check out to include creation of daily batch and end of day batch reconciliation.
• Assist with scheduling activities to support improving patient access including no show reports and care gap report.
• Makes change and issues a receipt to the patient.
• Registers and updates patient, emergency contact, financial and insurance information
• Processes referrals on an as needed basis
• Performs other duties as assigned

Qualifications/Experience:

• General education degree or high school diploma
• Three (3) to five (5) years’ experience in medical setting
• Knowledge of dental/medical and terminology, procedures, and diagnosis
• Knowledge of computer and relevant software applications (Microsoft Suite EMR)
• Knowledge of general administrative and clerical procedures
• Working knowledge of dental/medical insurance

Equal Opportunity Employer
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