Patient Support Specialist

Davis Eye Center; Maumee (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Holidays

Medical insurance

Dental insurance

Vision insurance

401(k)

Professional development

Job summary

Cataract & Laser Institute is seeking a flexible, patient-focused Patient Support Specialist to assist our optical, front desk, and technician teams. This role floats between departments, delivering patient-ready care and ensuring smooth visits.

You will be trained across areas, welcome patients, schedule, input data, and help move patients efficiently through exams while maintaining confidentiality and quality service.

Qualifications

• High school diploma or equivalent.
• Experience in ophthalmology, optometry, optical sales, medical office, or patient service preferred.
• Willingness to learn across optical, administrative, and clinical support settings.

Responsibilities

• Help patients select frames and understand lens options.
• Assist with eyewear orders, adjustments, and other optical tasks.
• Welcome patients and assist with check-in and check-out.
• Schedule appointments, answer calls, and update patient/insurance information.
• Communicate with patients, referring offices, and clinic team members.
• Prepare patients for exams and assist with flow of visits.
• Gather and document patient information and perform testing within training.
• Support technicians and providers with exam-related tasks.
• Shift between assignments as clinic needs change.
• Document information accurately and protect patient confidentiality.
• Refer questions to a licensed clinician or supervisor when needed.

Skills

Communication skills

Attention to detail

Compassionate care

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Cataract & Laser Institute is seeking a flexible, patient-focused Patient Support Specialist to support our optician, front desk, and technician departments .

This position floats between departments within the clinic based on daily needs. You’ll be trained on the responsibilities of each area and work alongside the team to help patients move smoothly through their visits. This is not a front desk-only position.

What You’ll Do

• Help patients select frames and understand available lens options.
• Assist with eyewear orders, adjustments, and other optical tasks based on training.
• Welcome patients and assist with check-in and check-out.
• Schedule appointments, answer calls, and update patient and insurance information.
• Communicate with patients, referring offices, and clinic team members.
• Prepare patients for exams and assist with patient flow.
• Gather and document patient information and perform testing within your training and assigned responsibilities.
• Support technicians and providers with exam-related tasks.
• Shift between assignments as clinic needs change.
• Document information accurately, protect patient confidentiality, and follow clinic procedures.
• Recognize when a question or concern needs to be referred to a licensed clinician or supervisor.

What We’re Looking For

• High school diploma or equivalent required.
• Experience in ophthalmology, optometry, optical sales, a medical office, or patient service preferred.
• Willingness to learn and work in optical, administrative, and clinical support settings.
• Strong communication skills, attention to detail, and a compassionate approach to patient care.
• Ability to stay organized and adapt in a busy clinic environment.
• Comfort using computers and learning electronic medical record systems.

Why Join Cataract & Laser Institute?

You’ll gain experience across multiple parts of the patient journey while working with a collaborative team. We offer paid time off and holidays, medical, dental, and vision insurance, a 401(k) retirement plan, and opportunities for professional development and growth.

Cataract & Laser Institute is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.