Surgical Services Patient Support Specialist

Davis Eye Center; Mishawaka (IN); On-site; USD 34,000 - 45,000; Full time

Job summary

Davis Eye Center in Mishawaka, IN seeks a Surgical Services Patient Support Specialist to float between departments—optician, front desk, and technician—supporting patients throughout their visit. This role values adaptability and a willingness to learn new skills across clinic areas.

The position emphasizes patient care, clear communication, and privacy, with training provided for optical and clinical processes as needed.

Qualifications

• Strong communication, organization, and customer service skills.
• Comfort learning clinical and optical processes.
• Experience in healthcare, ophthalmology, optical, or a patient-facing role is helpful; training will be provided.

Responsibilities

• Welcome patients, answer questions, schedule appointments, and maintain accurate patient information at the front desk.
• Assist patients with optical needs, including frame selection and other optician duties after training.
• Support technicians with patient preparation, testing, and clinic flow after training.
• Move between the three departments based on daily patient and staffing needs.
• Communicate clearly with patients and coworkers while protecting patient privacy.

Skills

Communication

Organization

Customer service

Job description

Surgical Services Patient Support Specialist

Job Category: Clinic

Requisition Number: SURGI005637

• Posted : September 28, 2026
• Full-Time

Locations

Showing 1 location

Mishawaka, IN 46545, USA

Description

Cataract & Laser Institute (CLI) is seeking a friendly, adaptable Patient Support Specialist to help patients throughout their visit. This position floats between departments within the clinic , providing support as an optician, at the front desk, and as a technician . It’s a great fit for someone who enjoys learning new skills and helping wherever the team needs them most.

What You’ll Do

Welcome patients, answer questions, schedule appointments, and maintain accurate patient information at the front desk.

Assist patients with optical needs, including frame selection and other optician duties after training.

Support technicians with patient preparation, testing, and clinic flow after training.

Move between the three departments based on daily patient and staffing needs.

Communicate clearly with patients and coworkers while protecting patient privacy.

What We’re Looking For

A patient-focused, dependable team member who is comfortable changing tasks throughout the day.

Strong communication, organization, and customer service skills.

Comfort learning clinical and optical processes.

Experience in healthcare, ophthalmology, optical, or a patient-facing role is helpful; training will be provided.

If you enjoy variety in your work and want to help patients feel cared for at every step, we’d love to hear from you.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.