Patient Support & Scheduling Specialist (Onsite)

UnitedHealth Group; Las Vegas (NV); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Stock purchase plan

401k contribution

Paid training onsite

Job summary

UnitedHealth Group in Las Vegas is seeking a full-time Call Center Specialist to handle inbound calls from patients and providers, schedule appointments, verify demographics and insurance, and process tasks to support timely access to care.

This onsite role includes paid training, comprehensive benefits, and growth opportunities in a high-volume environment focused on delivering quality patient experiences.

Qualifications

• High School Diploma or GED or equivalent work experience.
• Ability to work any 8-hour shift within business hours.
• Experience in customer service or healthcare is preferred.

Responsibilities

• Answer a minimum of 9 calls per hour and resolve issues.
• Schedule and verify appointments in the clinical information system.
• Verify and update patient demographics and insurance information.
• Process tasks with Provider offices to facilitate access to care.
• Handle high-volume data entry with accuracy.
• Maintain quality audit and CSAT targets.

Skills

Customer service

Communication

Problem solving

Prioritization

Education

High School Diploma / GED

Tools

Microsoft Excel

Windows OS

Job description

UnitedHealth Group in Las Vegas is seeking a full-time Call Center Specialist to handle inbound calls from patients and providers, schedule appointments, verify demographics and insurance, and process tasks to support timely access to care.

This onsite role includes paid training, comprehensive benefits, and growth opportunities in a high-volume environment focused on delivering quality patient experiences.