Patient Support & Scheduling Specialist

Anderson Hospital; Edwardsville (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Anderson Hospital in Edwardsville, IL seeks a Patient Support Associate to perform clerical duties, handle patient questions in EHR, and assist with scheduling. The role involves insurance verification, data entry, faxing, filing, and mail processing to keep the clinic running smoothly.

The successful candidate will have a high school diploma (medical terminology preferred), strong communication skills, and experience in a medical setting. Proficiency with computers and EHR systems is expected.

Qualifications

• High school graduate or equivalent preferred.
• Medical terminology background preferred.
• Experience in a medical setting preferred.
• Excellent communication and customer service skills.
• Ability to operate a computer and navigate EHR.

Responsibilities

• Answer and route incoming calls in a courteous manner.
• Schedule appointments and verify insurance/demographics.
• Process faxed documents and mail.
• Scan and link results to patient charts.
• Create workload tasks and assist as assigned.

Skills

Phone etiquette

Customer service

Medical terminology understanding

EHR navigation

Typing speed

Education

High school diploma

Medical terminology course

Tools

EHR software

MS Office

Job description

Anderson Hospital in Edwardsville, IL seeks a Patient Support Associate to perform clerical duties, handle patient questions in EHR, and assist with scheduling. The role involves insurance verification, data entry, faxing, filing, and mail processing to keep the clinic running smoothly.

The successful candidate will have a high school diploma (medical terminology preferred), strong communication skills, and experience in a medical setting. Proficiency with computers and EHR systems is expected.