Patient Support Representative - Hybrid

Saving Sight; Kansas City (MO); Hybrid; USD 39,000 - 43,000; Full time

Job summary

Saving Sight is seeking a Patient Services Representative to join a fast-paced, patient-focused call center. In this hybrid role, you'll rotate weekly through four areas of patient support, collaborating with teammates to deliver compassionate care.

You’ll welcome patients, notify them when orders ship, follow up on expirations, and schedule follow-ups. Strong communication and organization are essential, and prior healthcare or customer service experience is a plus.

Qualifications

• Excellent communication and active listening skills.
• Ability to multitask and manage shifting priorities.
• Comfort working in a structured, fast-paced environment.
• Customer service or healthcare experience is a plus.

Responsibilities

• Welcome new and returning patients and guide them through their care process
• Call patients when their orders are ready to ship and provide next-step support
• Follow up on expiring orders to help patients stay on track
• Make second-touch calls and scheduled follow-ups, reinforcing patient trust
• Work closely with teammates in each area to ensure seamless service

Skills

Excellent communication

Multitasking

Fast-paced environment

Customer service experience

Job description

Patient Support Representative

Location: Hybrid/In-Office – Kansas City, MO
Job Type: Full-Time
Schedule: M-F | 10:30 AM - 7:00 PM
Compensation: 19.43 per hour + great benefits

Make a difference, one conversation at a time.

We're looking for a Patient Services Representativewho thrives in a fast-paced, patient-focused call center environment. In this role, you'll rotate weekly through four key areas of patient support - no two weeks feel exactly the same.

If you love helping people, staying organized, and working in a team-first environment, you'll feel right at home here.

What You'll Do:

• Welcome new and returning patients and guide them through their care process
• Call patients when their orders are ready to ship and provide next-step support
• Follow up on expiring orders to help patients stay on track
• Make second-touch calls and scheduled follow-ups, reinforcing patient trust
• Work closely with teammates in each area to ensure seamless service

What We Offer:

• Paid daily wellness breaks to help you reset and recharge
• Dedicated weekly personal/professional development time
• A hybrid schedule (after training, based on performance)
• A supportive team culture - you're never on your own
• A meaningful role where you'll build real, human connections every day

How You'll Be Challenged in This Role:

• This is a high-volume call environment - you'll need to stay organized and focused
• Not every patient interaction will be easy - but you'll be fully supported by leadership and your team
• Weekly rotation between focus areas means frequent context switching - but it also keeps the work fresh and rewarding

Qualifications:

• Excellent communication and active listening skills
• Ability to multitask and manage shifting priorities
• Comfort working in a structured, fast-paced environment
• Customer service or healthcare experience is a plus

If you're someone who finds purpose in helping others, adapts quickly, and enjoys working with a close-knit team, this could be a great fit.

NOTE: The preceding statements describe the nature and level of assignments normally given to job incumbents. They are not an exhaustive list of duties.

Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff and seek diversity in our applicants. Saving Sight does not unlawfully discriminate based on any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote individuals who support the goals and mission of the organization.

At this time, we are only able to consider candidates who do not require current or future sponsorship for employment authorization.