Donor Support Specialist

Saving Sight; Kansas City (MO); Híbrido; USD 27.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid schedule

Comprehensive benefits

Paid wellness breaks

Descripción de la vacante

Saving Sight is seeking a Donor Support Specialist in Kansas City, MO, offering a Hybrid schedule with in-office days required. The role supports families during one of life’s most challenging moments and coordinates with medical staff to determine donor suitability and arrange recovery logistics.

You will balance empathy with critical thinking while navigating time-sensitive decisions, working with funeral homes and hospitals to dispatch Recovery Technicians as needed.

Formación

• Experience in customer service, healthcare, social work, or related fields.

Responsabilidades

• Speak with donor families experiencing grief and guide through the donation process.
• Review donor medical records, complete questionnaires, and communicate with medical staff to determine donor suitability.
• Coordinate with funeral homes, medical examiner offices, and hospitals to dispatch Recovery Technicians to donor locations.
• Analyze complex situations, make informed decisions, and adapt as information becomes available.
• Work independently and as a team to make critical decisions and solve problems related to donation criteria.

Conocimientos

Empathy

Communication

Critical thinking

Time management

Descripción del empleo

Donor Support Specialist

Location: Hybrid – Kansas City, MO (only 7 days in-office)

Compensation: $23.82 / hour with overtime pay.

Hours/Schedule: 6:00 p.m. – 6:00 a.m. | Rotating 2–3 days | Every other weekend

Week 1: Sunday OFF, Monday OFF, Tuesday 11:00 PM - 11:00 AM, Wednesday 11:00 PM - 11:00 AM, Thursday OFF, Friday OFF, Saturday 11:00 PM - 11:00 AM

Week 2: Sunday 11:00 PM - 11:00 AM, Monday 11:00 PM - 11:00 AM, Tuesday OFF, Wednesday OFF, Thursday 11:00 PM - 11:00 AM, Friday 11:00 PM - 11:00 AM, Saturday OFF

As a Donor Support Specialist, you'll help families navigate one of the most difficult moments of their lives while playing a critical role in restoring sight and transforming lives through donation.

If you thrive in ambiguity, enjoy solving complex problems, and can adapt as situations evolve, you'll excel in this role! Every case is different, requiring attention to detail, sound judgment, and the ability to balance empathy with critical thinking.

What You'll Do:

• Speak with donor families experiencing grief and guiding them through the donation process.
• Review donor's medical records, complete questionnaires, and communicate with medical staff to determine donor suitability.
• Coordinate with funeral homes, medical examiner offices, and hospitals to dispatch Recovery Technicians to donor locations.
• Analyze complex situations, make informed decisions, and adapt as new information becomes available.
• Work independently and as a team to make critical decisions and solve problems relating to donation criteria.

What You'll Gain:

• Meaningful work on a supportive team that directly impacts donors, recipients, and their families.
• Flexible hybrid schedule with only 7 in-office days per month and the ability to choose your office days.
• A rotating schedule that provides weekdays off for rest, appointments, and personal time.
• Comprehensive benefits and paid wellness breaks.
• Opportunities to continue learning, grow, and develop critical decision-making skills.
• No donation experience required – we'll provide the training and resources you need to learn the role.

The Challenge:

• Navigating difficult and emotional conversations with professionalism and empathy.
• Evaluating complex information and make sound decisions in time-sensitive situations.
• Adapting quickly as priorities shift and new information becomes available.
• Balancing attention to detail with critical thinking and problem-solving.
• Working holidays and weekends - The donation industry requires 24/7 coverage.

Who Succeeds in this Role?

Successful team members are empathetic, adaptable, and detail-oriented, often bringing experience from customer service, healthcare, social work, insurance, case management, emergency response, or other roles that require strong communication, critical thinking, and sound decision-making.

NOTE: The preceding statements describe the nature and level of assignments normally given to job incumbents. They are not an exhaustive list of duties.

Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff and seek diversity in our applicants. Saving Sight does not unlawfully discriminate based on any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote individuals who support the goals and mission of the organization.

At this time, we are only able to consider candidates who do not require current or future sponsorship for employment authorization.