Patient Support Representative

Appalachian Mountain Health; Sylva (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Appalachian Mountain Health in Sylva, NC is seeking a Patient Support Representative to serve as the front desk and primary contact for clients, providers, and third parties.

You will manage screening, scheduling, insurance verification, payments, and EHR documentation while delivering a welcoming first impression and coordinating with clinical staff for triage.

Qualifications

• Experience handling high volumes of phone inquiries with professional demeanor.
• Ability to de-escalate callers and triage requests effectively.
• Experience with scheduling and patient registration in outpatient setting.
• Familiarity with EHR documentation and patient data accuracy.

Responsibilities

• Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
• Returning client, provider and third party calls in a timely manner.
• Referring client inquiries of a clinical nature to the appropriate clinical staff for triage.
• Scheduling appointments.
• Provide a welcoming first impression of the organization.
• Client check in and complete full registration process.
• Experience with verifying client insurance is preferred but not required.
• Collecting payments.
• Verifying insurance information.

Skills

Communication

De-escalation

Phone etiquette

Customer service

Tools

EHR software

Job description

JOB SUMMARY

Patient Support Representative/ “Front Desk” works in the office as a general point of contact for all clients, providers, and third parties contacts.

Description

Patient Support Representative/ “Front Desk” works in the office as a general point of contact for all clients, providers, and third parties contacts.

Key Responsibilities

• Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
• Returning client, provider and third party calls in a timely manner.
• Referring client inquiries of a clinical nature to the appropriate clinical staff for triage.
• Scheduling appointments.
• Provide a welcoming first impression of the organization.
• Client check in and complete full registration process.
• Experience with verifying client insurance is preferred but not required.
• Collecting payments.
• Verifying insurance information.

Requirements

• Sending and following up on messages between client’s and providers/clinical staff members via EHR
• Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff.
• Maintaining electronic health records (EHR) and documenting each point of contact within the EHR.
• Verifying information on file and updating said information as necessary.
• Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions.
• Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.
• As appropriate, triaging phone calls and following up on client’s requests.