Patient Support Representative

Thecentersohio; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental plans

Health Savings Account

Flexible Spending Account for Health

Vision

401k

Life Insurance

Mental Health Support

Calm Subscription

Disability Insurance

Job summary

The Centers in Cleveland, OH is seeking a front desk receptionist to greet patients, verify information, schedule appointments and process payments. You will support providers and clinic staff while maintaining HIPAA compliance and delivering high-quality customer service.

Key responsibilities include data entry in EPIC, coordinating with care teams, and ensuring accurate records and timely communications with patients and insurers. This is a full-time position in a busy community health setting.

Qualifications

• High school diploma or equivalent required.
• Experience with EPIC or other EHR systems preferred.
• Ability to maintain accurate patient data and confidentiality.

Responsibilities

• Greet and register patients at check-in.
• Verify documents and collect co-pays.
• Schedule appointments and manage phone calls.
• Enter/update data in EPIC and other systems.
• Maintain HIPAA confidentiality.
• Coordinate with providers and staff.

Skills

Fast-paced environment

Team player

Detail oriented

Medical terminology

Interpersonal skills

Communication with clinic staff

Professional demeanor

Adaptable

Dependable

Problem solving

Education

High School Diploma or equivalent

Job description

12201 Euclid Ave, Cleveland, OH 44106, USA

Job Description

Posted Wednesday, July 15, 2026 at 4:00 AM

At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve.

Job Summary

Ensures the highest level of customer service, professionalism and communication is performed while greeting and registering patients as they check in, verification of documents, scheduling of medical, behavioral and/or dental appointments and answering phones in a timely manner.

Essential Job Duties & Responsibilities

• Responsible for receptionist duties including answering phones, directing calls, taking messages and greeting visitors.
• Enter, update, and verify all data necessary for the patient and third-party payers in EPIC and other electronic systems.
• Ensures information received is accurate.
• Schedules appropriately with Providers.
• Gather signatures for all required forms.
• Maintain smooth patient flow through communication between patient, provider, MA/RN and other clinical support and enabling staff.
• Review the daily schedules for insurance eligibility and assist uninsured patients with applying for Medicaid or sliding fee discount program.
• Maintains patient confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA) for all protected health information.
• Attends departmental and staff meetings as required.
• Contributes to departmental and organizational decision-making through active participation in the process.
• Works effectively and positively with co-workers, volunteers, and other departments.
• Maintains confidentiality of all client, staff and agency-related data in accordance with Center policies.
• Scan documents into EHR.
• Performs appointment reminder calls as required. Responsible for collecting co-pays, sliding fee payments, past due balances and any portion of the cost of services at the time of check-in or check-out.
• Connecting patients to the right resources internally, based on their needs.
• Performs other duties as assigned.

Job Qualifications

• High school diploma or equivalent required.
• Prior experience interpreting health plans, verifying coverage and interpreting co-pays is preferred.
• Prior experience working with an electronic database and accurate maintenance of client or patient data.
• Electronic Health Record system preferred.

Job Skills

• High School Diploma
• Ability to work in a fast-paced environment
• Team player
• Detail oriented
• Knowledge of medical terminology helpful
• Ability to accurately maintain information in an electronic health record.
• Dependable, adaptable and flexible
• Ability to respond to unexpected situations as they arise
• Excellent interpersonal skills
• Maintain open communication with other clinic staff
• Maintain professional demeanor at all times with patients, volunteers, stakeholders and other clinic staff.

Physical Demands/Work Environment

This job operates in a medical clinic. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers and Circle Health Services. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

About The Centers

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.

Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.

• Choice of medical and dental plans
• Health Savings Account
• Flexible Spending Account for Health and Dependent Care
• Vision
• Support for continuing education and credential renewal
• Life Insurance
• Retirement Savings (401k) with a company contribution
• Mental Health Support
• Employee Assistance Program
• Calm Subscription
• Short and Longterm Disability

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

12201 Euclid Ave, Cleveland, OH 44106, USA