Patient Access Representative

University Hospitals; Elyria (OH); On-site; USD 38,000 - 46,000; Full time

Job summary

University Hospitals in Elyria, OH is seeking a Patient Access Representative to be the first point of contact for patients and families. You will register, check in, schedule referrals, and update information while supporting the care teams with sympathetic service.

The role emphasizes clear communication, organization, and the ability to multitask in a fast-paced setting. Experience in healthcare customer service is preferred, with opportunities for both full-time and part-time schedules.

Qualifications

• High School Diploma or GED required.
• Associate's degree or progress toward degree preferred.
• Medical Terminology preferred.
• 1+ year of customer service experience required.
• 1+ year of customer service experience in healthcare preferred.

Responsibilities

• Register, check in, and assist patients.
• Schedule appointments and referrals.
• Update patient, insurance, and payment information.
• Use EPIC to support daily operations.

Skills

Customer service excellence

Communication skills

Multitasking

Attention to detail

Confidentiality

EHR basics

Education

High School Diploma or GED

Associate's Degree or progress toward degree

Medical Terminology (preferred)

Tools

EPIC

Job description

Patient Access Representative (260006II)

Job Description - Patient Access Representative (260006II)

Patient Access Representative - ( 260006II )

A Brief Overview

As a Patient Access Representative , you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience—from the moment they arrive or call in - while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.

Why This Role Matters

• Be the first point of contact for patients and families.
• Create a positive, welcoming experience.
• Support both patients and care teams.
• Make a difference through service and compassion.

What You Will Do

• Register, check in, and assist patients.
• Schedule appointments and referrals.
• Update patient, insurance, and payment information.
• Use EPIC to support daily operations.

What You Bring

• Clear communication and professionalism.
• Attention to detail and organization.
• Ability to multitask in a fast-paced setting.

Why Apply?

• Make an impact every day.
• Join a supportive team environment.
• Grow your career with University Hospitals.
• Full-time and part-time opportunities are available across multiple locations, including Amherst, Avon, Elyria, Geauga and Sheffield Village.

Benefits That Support You

• Competitive pay and comprehensive benefits.
• Health, wellness, and financial resources.
• Training and career development opportunities.
• An inclusive and supportive workplace.

Education

• High School Equivalent / GED (Required)
• Associate's Degree or progress towards degree (Preferred)
• Medical Terminology (Preferred)

Work Experience

• 1+ years Customer Service (Required)
• 1+ years Customer Service in healthcare (Preferred)

Knowledge, Skills, & Abilities

• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%

Primary Location

United States-Ohio-Elyria

Other Locations