Patient Support Lead - OBGYN

UNLV Health; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

12+ Paid Holidays per year

20+ PTO days per year

3% 401K Contribution

Medical, Dental, and Vision benefits

Job summary

UNLV Health is seeking a Patient Support Representative Lead in Las Vegas, NV. This role involves training staff, handling escalated issues, and scheduling appointments. Candidates must have at least 3 years of healthcare experience and a High School Diploma or GED.

Benefits include paid holidays, PTO, and medical coverage starting from the first month. Bilingual candidates are preferred, and prior supervisory experience is desired.

Qualifications

• 3 years healthcare experience required.
• Ability to type 30WPM.
• Prior Supervisory Experience: 1-2 years in healthcare or call center.

Responsibilities

• Conduct training of new employees.
• Handle escalated issues and provide guidance.
• Schedule appointments and resolve patient inquiries.

Skills

Healthcare experience

Bilingual English/Spanish

Verbal and Written communication

Proficient with computers

Education

High School Diploma or GED equivalency

Tools

MS Word

MS Excel

Job description

The Patient Support Representative Lead is subject matter expert and point of contact for the call center. Conducts training of new employees. Handles escalated issues. Provides guidance and direction to staff concerning processes and procedures. Additionally the Lead will receive incoming phone calls to schedule appointments, resolve patient inquiries, work referrals and process pre‑authorizations. The Lead will be a subject expert and provide support to handle all functions within the call center.

Candidates must be legally authorized to work in the United States. UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

ADVANTAGES OF WORKING FOR UNLV HEALTH

• Clinic Hours are Monday through Friday, 8AM to 5PM (Actual scheduled hours may vary depending on business need)
• 12+ Paid Holidays per year, starting your first day of employment
• 20+ PTO days per year
• 3% 401K Contribution, even if you do not contribute (after 90 days of employment)
• Medical, Dental, and Vision benefits that start the first of the month following your start date

EDUCATIONAL REQUIREMENTS

• High School Diploma or GED equivalency

QUALIFICATIONS

• 3 years healthcare experience
• Bilingual English/Spanish preferred
• Ability to type 30WPM
• Proficient with computers and related applications.
• Must possess the following skills: Above Average Verbal and Written communication
• Correspondence/Reports, Analytical, Design, Medical Terminology, MS Word, MS Excel.
• Prior Supervisory Experience: 1-2 years healthcare or call center.

PHYSICAL REQUIREMENT

• May include standing, sitting, and/or walking for extended periods
• May include performing repetitive tasks
• May include working with challenging patients and clients
• May include lifting up to 25 pounds

UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.

If you have any questions about our interview and hiring procedures, please contact Recruitment at [e-mail]